United States onlyThe Manager, Customer Success leads a team of Customer Success professionals responsible for driving adoption, value realization, retention, and expansion across a portfolio of public sector customers.
Requirements
- 7+ years of client-facing experience in Customer Success, account management, or consulting
- 2+ years people leadership experience
- Experience serving state and local government/public sector customers
- Proven track record building teams, hiring talent, and elevating performance through coaching and clear expectations
- Expertise with SaaS/cloud solutions and driving digital transformation outcomes
- Strong program management skills; comfortable with executive engagement and complex, multi-stakeholder environments
- Analytical and data-driven with excellent communication and presentation skills
- Passionate about public service and improving citizen experiences through technology
Benefits
- Medical, dental, and vision insurance plans
- Company-sponsored life, short-term, and long-term disability insurance
- 11 Paid holidays
- Flexible time off
- 401k plan with 4% employer match
- Monthly home office stipend
- Monthly wellness stipend
