United States onlyAs a Robotic Process Automation Business Analyst, you will partner with clients and internal teams to identify and implement RPA use cases to improve consistency and recoup capacity. You will develop a working knowledge of multiple systems used by the client, support elicitation sessions, and develop detailed system requirements.
Requirements
- Conduct stakeholder interviews and discovery sessions to support feasibility analysis of proposed RPA use cases.
- Facilitate detailed requirements elicitation sessions with cross-functional teams to document current-state processes and define standardized 'to-be' processes for automation.
- Translate approved business requirements into detailed system requirements for RPA development.
- Develop clear process documentation, including workflows, business rules, and exception handling scenarios.
- Collaborate closely with the RPA Developer to clarify requirements, answer functional questions, and validate solution design.
- Develop and manage User Acceptance Testing (UAT), including creation of test cases, coordination of business testers, and tracking of defects to resolution.
- Support solution demonstrations, end-user training sessions, and rollout communications.
- Provide post-implementation user support and assist with issue triage and enhancement identification.
- Conduct follow-up user sessions to gather feedback, monitor adoption, and identify improvement opportunities.
- Partner with the Project Manager and development team to maintain and prioritize the RPA backlog.
Benefits
- Flexible Time Off (FTO) Policy
- Paid holidays
- Comprehensive wellness program
- Flexible work arrangements
- Health, dental, vision, life, and accident/death/disability insurance options
- HSA employer contribution
- Paid Parental Bonding Leave program
- 401(k) with employer contributions
- Tuition reimbursement
- Generous employee referral bonus program
- Client referral bonus program
- Pet insurance
- FORCE – Tantus, a Sikich Subsidiary community volunteer program
