Customer Order Specialist

Job Title

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Order Specialist in South Africa with Signify.

• Becomes the customer contact for managing and following up E2E the orders.

• Responsible for acknowledging and confirming orders to customers.

• Accountable for the reporting and improving the processes as well as the main KPIs that Order Desk is responsible of.

• Checks availability of order and prepares delivery proposal and invoices.

• Reports on the sales realized and sales forecast based on the order in take view.

• Connects with other stakeholders in the organization to highlight issues and facilitate the resolution to create more sales potential.

• Ensures customer works with our systems such as MyLighting for order intake, TNPS for transactional feedbacks. Connects with the customer regarding their issues in ordering and delivery process and creates the necessary improvement actions with the relevant teams to serve better.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• 3-5 Years of experience

• SAP knowledge is a Plus

• Good communication skills

• Stakeholder management

• Conflict resolution

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.