Implementation Manager

At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.

We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow. To make that vision a reality, we're looking for an Implementation Manager to lead the deployment of our innovative warehouse management solution. In this role, you will collaborate closely with clients to understand their unique needs, manage the end-to-end implementation process, and ensure seamless adoption of our platform. The ideal candidate is a skilled project manager with a strong understanding of warehouse and fulfillment operations, exceptional problem-solving abilities, and a passion for customer success.

Responsibilities:

• Project Leadership:
  • Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support.
  • Develop and manage project plans, timelines, and resources to ensure timely delivery.
• Client Collaboration:
  • Partner with clients to understand their business requirements, workflows, and operational challenges.
  • Customize ShipHero’s solutions to meet specific client needs and industry best practices.
• System Configuration and Testing:
  • Configure ShipHero’s platform to align with customer requirements.
  • Conduct rigorous testing and document solutions to ensure system readiness.
• Training and Enablement:
  • Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features.
• Issue Resolution:
  • Identify and resolve implementation challenges to ensure a smooth go-live experience.
  • Provide hands-on support during hypercare as clients scale their operations.
• Stakeholder Communication:
  • Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables.
• Expert Guidance:
  • Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams.
• Process Improvement:
  • Continuously refine implementation processes and contribute to the development of best practices for future deployments.

Qualifications:

• Education:
  • Bachelor’s degree in Business, Supply Chain, Operations, Information Technology, or a related field (or equivalent professional experience).
• Experience:
  • Proven experience in implementation management, project management, or a similar role within the SaaS, logistics, or warehouse management industries.
  • Preferred: Experience with software configuration, testing, and deployment.
  • Preferred: Familiarity with ShipHero or similar Warehouse Management System (WMS) platforms.
• Skills:
  • Strong interpersonal and communication skills, with a proven ability to build trust and rapport with both clients and internal teams.
  • Strong understanding of warehouse operations and fulfillment workflows.
  • Exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously.
  • Excellent problem-solving, diagnostic, and troubleshooting abilities.

Perks:

• The company provides equipment you need to be happy at your job.
• PTO + holidays.
• Mandatory fun time. We mean it. Work-life balance in spades.
• Robust benefit offers include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness. (Availability dependent on location)

Our Core Values:

• Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
• Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
• Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
• Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.

ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.