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ShipBobSH

People Services Coordinator - (Remote/US hours)

ShipBob is a global omnifulfillment solution trusted by 7,000+ brands to ship orders from everywhere their customers shop. From personalized and memorable unboxing experiences to faster shipping, ShipBob provides best-in-class supply chain solutions and fulfills global orders from the US, UK, EU, Canada, and Australia to meet customer expectations.

ShipBob

Employee count: 501-1000

India only

ShipBob is seeking a People Services Coordinator to join their Team. The role involves responding to employee inquiries, participating in projects aimed at improving HR processes and the employee experience, and providing timely and accurate information to team members. This is a key member of the People team, focusing on creating an engaging culture and influencing workplace experience.

Requirements

  • Monitoring and maintaining the People Service Center (PSC) queue.
  • Delivering accurate, timely and comprehensive responses to employee inquiries.
  • Reviewing and evaluating escalations from other teams.
  • Assigning and checking in with ticket assignees.
  • Documenting ticket statuses and communications.
  • Enhancing self-service capabilities of the People Service Center.
  • Collaborating with Centers of Excellence.
  • Ensuring data accuracy in employee records.
  • Acting as an empathetic and helpful employee representative.
  • Independent problem-solving skills.
  • Strong communication skills.
  • Ability to manage time and prioritize tasks.

Benefits

  • Medical, Term & Accidental Insurance
  • All Purpose Leave
  • Generous Maternity & Paternity Leave
  • Quarterly Wellness Day
  • Work From Home Allowance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

India +/- 0 hours

About ShipBob

Learn more about ShipBob and their company culture.

View company profile

ShipBob is a cloud-based logistics platform delivering best-in-class fulfillment solutions. There are over 7,000+ brands who trust our fulfillment services and global network to help scale their ecommerce businesses.

Founded in 2014 by Dhruv Saxena and Divey Gulati, ShipBob has become one of the fastest-growing tech companies in America.

At ShipBob, we believe that every direct-to-consumer ecommerce brand has what it takes to stay competitive. Our job is to provide the best fulfillment services for our merchants, so they can focus more on what’s important — growing their business and delivering a remarkable customer experience.

In just a few short years, ShipBob has grown from working out of Dhruv’s apartment to a Chicago headquarters and hundreds of thousands of square feet of warehouse space across the US. But no matter how much we’ve grown, our goal remains the same: To provide best-in-class fulfillment for small to mid-size businesses.

Your best work starts here.

It’s our mission to provide seamless end-to-end logistics solutions for our small and mid-size merchants so they can focus on what matters: creating exceptional customer experiences. And this is how we see our way forward, helping businesses be more successful online.

We believe everything is achievable.

As we tackle challenges across the supply chain, we have the opportunity to stretch, learn, grow, and blaze a new path. This environment is a place where you can take risks and be empowered to do the best work of your career.

With an expansive network, we are surrounded by resilient entrepreneurs and creative problem-solvers from diverse cultures that are united in their commitment of service to the global community through trust, feedback, and common purpose.

We are stronger, more resilient, and more creative through transparency. Our best solutions can come from anywhere if we are all aligned on the same mission. With this belief, everyone at ShipBob adopts an ownership mindset with an all-hands-on deck approach.

Employee benefits

Learn about the employee benefits and perks provided at ShipBob.

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Employee assistance program (EAP)

We provide access to mental health resources.

Equity benefits

Vesting starts on the grant date, and no purchase is required.

Disability insurance

In addition to great healthcare coverage, we also offer short-term and long-term disability.

Pet insurance

Our furry friends need care too, which is why we offer pet insurance through Nationwide for all US team members.

View ShipBob's employee benefits
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ShipBob

Company size

501-1000 employees

Founded in

2014

Chief executive officer

Dhruv Saxena

View company profile

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ShipBob hiring People Services Coordinator - (Remote/US hours) • Remote (Work from Home) | Himalayas