Manager, Process Engineering

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Travel required: Up to 80% travel expectations

Role Description:

As Manager, Process Engineering at ShipBob, you will implement the operational processes within defined functions (Inbound, Outbound, VAS/B2B). You will lead the development of new processes and guide incremental improvements at both the people/process level and within the Warehouse Management System (WMS). Acting as a bridge between Product/Engineering teams and Operators, you will advocate for quality and the merchant experience, influencing functional design and roadmap prioritization. Your communication and implementation scope includes both ShipBob-owned sites and partner-run facilities. This role reports to the Sr. Manager, Process Engineering.

What you’ll do:

• Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions.
• Utilize data to drive decision-making within operational processes and improvements.
• Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts.
• Communicate procedure changes clearly to the Operations team.
• Work with Operations leaders to develop and manage plans for new processes.
• Organize and lead training sessions for team members.
• Plan detailed schedules for process rollouts.
• Collect and relay feedback from operators to the product team.
• Manage transitions and certify employees through a Training Certification program.
• Deliver comprehensive reports to track progress and identify areas for improvement.
• Travel regularly to fulfillment and hub sites to observe processes and establish training sessions.
• Perform additional duties and responsibilities as needed.

What you’ll bring to the table:

• 3-5 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management.
• Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field.
• Experience with LEAN/Six Sigma in production environments.
• Established track record of taking ownership and driving results, especially in highly ambiguous situations.
• High degree of curiosity, problem solving, and initiative.
• Excellent written and verbal communication with an audience of Senior company leaders.
• A passion to grow as a leader and influence the ShipBob network and direction of ShipBob Operations.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $173,000 for this role. The full base pay range for this position in our compensation architecture is $115,560 - $192,600.In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensationand training.