Director, Inbound & HUB Operations

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location:Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description:

The Director, Inbound & HUB Operations will oversee and optimize the performance of five North American Hubs, ensuring alignment with the company's objectives and key results (OKRs) while setting meaningful future goals. This role requires a strategic manager capable of collaborating with a third-party logistics provider in two of our five hubs to enhance operational efficiency and service delivery for our merchants. This role reports to the Senior Director, Fulfillment Operations.

What you’ll do:

• Safety Leadership: 
  • Cultivate a safety-first culture across Hub Operations, ensuring that safety is prioritized in all activities and decision-making processes.
• Operational Management: 
  • Oversee daily operations of the hub network, including pre-shift planning and end-of-shift (EoS) reporting. 
  • Provide actionable feedback and insights on pre-shift planning, guiding operations leaders based on performance metrics and operational variances. 
•  Strategic Collaboration: 
  • Work closely with the senior operations team to align operational goals and develop strategies for future hub growth. 
  • Partner with key stakeholders across safety, SIC/SFN operations, transportation, product, and technology teams to run cohesive operational strategies. 
• Performance Monitoring: 
  • Manage and audit key performance indicators (KPIs) on a daily, weekly, quarterly, and yearly basis to ensure alignment with OKR goals. 
  • Identify areas for improvement and implement initiatives to enhance hub performance. 
•  Culture Development: 
  • Inspire a culture of inclusivity and excitement within Hub Operations, fostering engagement and collaboration among team members. 
  • Remove barriers for Operations Managers by advocating for their needs and facilitating cross-functional partnerships. 
  • Mentor and develop Operations Managers at each hub, fostering a culture of continuous improvement and growth.  
  • Establish training programs and performance metrics to elevate team capabilities and deliver accountability.  
• Relationship Building: 
  • Establish and maintain excellent relationships across various functions to enhance operational synergy and support hub initiatives. 
  • Develop and maintain a solid partnership with third-party logistics providers to ensure seamless integration and performance.  
• Leadership and Strategic Alignment:
  • Deliver operational excellence across five hubs, aligning daily activities with the 2024 OKRs. 
  • Set long-term goals that elevate hub operations and enhance service standards.  
• Collaboration with Third-Party Logistics: 
  • Monitor and optimize logistics processes to support hub operations and merchant needs.  
•  Adaptability in a Growing Network: 
  • Navigate and adapt to the complexities of a rapidly expanding operational network.  
  • Implement agile strategies to respond effectively to changing market demands and operational issues.  
•  Performance Monitoring and Reporting: 
  • Analyze hub performance data and implement strategies for improvement.  
  • Regularly report on operational metrics to senior leadership, highlighting achievements and areas for growth. 
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• Bachelor’s degree in operations, logistics, supply chain, business or equivalent work experience.  
• A minimum, 8-10 years of progressive operations, fulfillment, logistics, and warehouse management experience – we prefer a complex in-house operation.  
• Experience in direct-to-consumer package fulfillment, sortation centers, and inbound HUB operations. 
• Fluency in Microsoft Excel and data analytics is a requirement. You must be an excel wizard.  
• Deep experience with WMS systems and partnerships with product teams to build new functionalities and the ability to communicate your data and recommendations.  
• You must love working with a team of highly dedicated, fast movers, who live by the motto “never a dull day!” 
• A desire to get your hands dirty in a growing company where your work matters and is vital to our success. 
• Will require up to 50% travel to regional sites.  

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)
  

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $131,450 - $219,083for this role. The full base pay range for this position in our compensation architecture is $131,450 - $219,083.In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensationand training.