Supervisor of Patient Engagement

We are seeking an experienced pharmacy technician to lead a team of Patient Engagement Specialists and manage support in assigned hospitals and/or clinics to ensure patients receive medications on time. The ideal candidate should have strong leadership and communication skills, ability to influence without formal authority, and experience in pharmacy management services.

Requirements

• Directly lead and manage a team of Patient Engagement Specialists
• Proactively manage support in assigned hospitals and/or clinics
• Lead and manage a Patient Engagement team to ensure all service level goals are met
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
• Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams
• Work with on-site management at hospital partners for collaboration calls
• Record keeping/notes of all collaboration calls and team meetings
• Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members
• Review and address any concerns with Patient Engagement team, and hospital partners
• Establish efficient workflows between the Patient Engagement team and liaison team
• Provide insight to various teams across company for growth and development opportunities
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new team members
• Coordinate access requests for new hires
• Coordinate training with Clinical Training Team
• Absorb overflow work in times of short staffing or excess workload
• Investigate research needed for data analytics team, contracting team
• Manage on site pharmacy relations and workflows
• Use discretion and maintain confidentiality of highly sensitive and private data

Benefits

• Generous Paid Time Off
• 401k Matching