United States onlyAbout Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Database Administrator (SQL) is responsible for designing, supporting, and optimizing SQL database environments across managed services customers. This role focuses on ensuring database performance, availability, security, and reliability in complex production environments while partnering closely with customers and internal engineering teams.The ideal candidate brings strong SQL expertise, a proactive mindset, and experience supporting large or mission-critical database systems. This is a remote position and requires a dedicated home office, with limited travel as needed.
Role Description
Design, build, administer, and support SQL database environments across customer-managed platforms
Ensure database performance, availability, reliability, and security in production environments
Monitor, diagnose, and resolve database performance and stability issues
Perform backup, restore, HA/DR, and disaster recovery planning and execution
Optimize existing environments and contribute to standardization through documentation and SOPs
Participate in and lead managed services projects aligned to customer objectives
Engage directly with customers through incident response, change requests, meetings, and status updates
Track and document work accurately in the PSA system, including weekly timesheet submission
Support audits, compliance efforts, and on-call rotations as required
Collaborate with senior engineers for complex escalations and solution design
Technical Skills (SQL-Focused)
SQL Server administration and troubleshooting
Database performance monitoring and tuning
HA/DR implementations and recovery planning
Version control tools (Git, Azure DevOps, or similar)
Strong documentation and change control discipline
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
Bachelor’s degree in a related field or equivalent hands-on experience
3–5 years of experience supporting SQL database environments (managed services experience preferred)
Deep expertise with Microsoft SQL Server (on-prem and/or cloud-based)
Strong knowledge of:
Backup and restore strategies
High availability and disaster recovery (HA/DR)
Performance tuning and optimization
Experience supporting large or complex database environments
Exposure to at least one cloud platform (Azure, AWS, or GCP)
Certifications
One or more database-related certifications, such as:
Microsoft Certified: Azure Database Administrator Associate
AWS Certified Database – Specialty
GCP Cloud Database Engineer
(or ability to obtain within 3 months of hire)
ITIL v3+ (or ability to obtain within 6 months of hire)
Preferred Requirements
Familiarity with IT Glue, Autotask, DattoRMM, and documentation tools
Experience with automation or scripting related to database operations
Exposure to CI/CD pipelines or database deployment automation
Other Requirements
Ability to travel up to 10% annually
Participation in a rotating on-call schedule for after-hours or holiday support
Availability for occasional overtime based on customer or business needs
Ability to meet utilization targets set by leadership
The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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