Operations Manager

The Operations Manager is a critical leadership role responsible for the strategy, stability, governance, performance, and cross-functional leadership of two mission-critical functions: Billing and Transaction Management. The individual will lead high-performing teams, ensuring operational processes are frictionless, scalable, and aligned with business strategy.

Requirements

• Legal authorization to work in the US on a full-time basis for anyone other than current employer
• Bachelor's degree or equivalent combination of education and experience
• Minimum of 8 years of management experience with a demonstrated record of operational excellence
• 10 years of retail deregulated electric market experience, with strong expertise in operations
• Mastery of billing operations (rate structures, tariffs, taxes/fees, adjustments) and transaction management (market messages, usage flows, lifecycle events)
• Proficiency with CIS/billing platforms and market transaction systems; understanding of market messaging standards and utility/ISO data flows
• Track record leading system migrations, conversions, and E2E testing at scale; experience stabilizing post-cutover operations
• Strong change leadership balancing near-term stability with long-term design and capability build
• Experience leading leaders (managers and senior managers), building capability, and shaping culture
• Proven ability to lead large teams and manage complex, overlapping projects in a dynamic environment
• Ability to develop sophisticated controls and performance frameworks for high-stakes operational functions
• Strong analytical mindset with advanced problem-solving capabilities
• Thrives in target-driven, fast-changing environments with shifting business priorities
• Proficiency in Microsoft Office, including advanced Excel
• Exceptional business writing and communication skills, with the ability to translate technical billing issues into clear, actionable updates for internal and external stakeholders
• Demonstrate success working cross-functionally internally and externally to resolve issues and support operational alignment
• High degree of attention to detail, with a commitment to accuracy, timeliness, and continuous process improvement
• Ability to operate effectively under pressure, meeting strict deadlines while managing multiple priorities in a fast-moving operational environment
• A learner mindset with a strong orientation toward innovation, process optimization, and continuous improvement
• Self-motivated, accountable, and able to work independently while contributing effectively to team goals
• Strong interpersonal skills, with the ability to build and maintain positive working relationships across all levels of the organization

Benefits

• Medical, dental, vision coverage
• Life insurance
• Business Travel Accident Insurance
• Occupational Accidental Death Benefit programs
• Company pension plan
• 401(k) plan
• Paid leave
• Parental leave
• Short-term disability leave
• Long-Term Disability insurance