Sr. Pro Product Development Representative

Ready to be a Titan?
Senior ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers on how Pro modules can enhance their ServiceTitan ROI and also add value to prospective customers in giving understanding of the core program. A successful candidate will book product demonstrations between the existing customer and the Account Manager or with New Logo Account Executives and assist with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you’re ready to be a part of a team that is leading the charge in transforming an industry (& your future career), this is the perfect opportunity for you!

What You’ll Do:

• Build a strong sales pipeline by engaging new or existing customers, demonstrating value of add-on products and the core ServiceTitan platform with booking overview calls/demonstrations for Account Managers
• Conduct high volume engagement through outbound calls (30/day) and emails
• Strategically craft honest relationships and genuine rapport with customers and prospects
• Drive customers/ prospects to discover unmet needs or pain points and how we can deliver extraordinary value and remediate those pain points
• Work closely and collaboratively with Account Managers to develop and implement appropriate communication plans
• Log and maintain all activity in tech stacks provided
• Assist with weekly reporting on active campaigns and any ad-hoc requests
• Act as a liaison for customers and other internal teams, e.g. Core Sales, Pro Sales Team, Customer Success,Support, etc.
• Tradeshow and event attendance with crossover booking between both Core and Pro

What You’ll Bring:

• 1-3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
• 12+ months of outbound calling experience
• Ability to travel domestically 50% of the time
• Strong interpersonal skills and friendly professional demeanor on the phone
  

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work:Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits:Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

• Support for Titans at all stages of life: Parental leave and support, up to $20k fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.