Specialist, Deal Desk

Ready to be a Titan?
At ServiceTitan, our Revenue Operations team powers the business forward by diving into the details of how we acquire, support, and grow customers every day. We are a collaborative and data-driven group that influences the entire customer journey—from Marketing to Customer Success. Together, we’re passionate about helping small businesses scale in smarter, more efficient ways.

We’re looking for a Specialist, Deal Desk to support our Enterprise Sales organization. This individual contributor role is critical in structuring complex, non-standard deals, driving deal velocity, and ensuring accurate and compliant execution of contracts. You will partner closely with cross-functional teams including Sales, Legal, Finance, and Customer Success to facilitate strategic deals that meet business objectives while mitigating risk.

What you'll do:

• Partner with Sales, Legal, and Finance to support complex deal structuring and execution for Enterprise opportunities.

• Draft contracts and collaborate on redline negotiations, ensuring alignment with internal policies and customer requirements.

• Ensure the efficient and accurate progression of deals through the full quote-to-close lifecycle, including approvals, documentation, and booking.

• Review quotes and contract terms for compliance with company policies, providing feedback or routing for appropriate approvals as needed.

• Collaborate with FP&A and Revenue Accounting to ensure alignment with revenue recognition standards.

• Leverage CPQ and other contract management tools to manage quotes and streamline workflows.

• Provide deal-specific guidance and serve as a key point of contact for deal-related inquiries and escalations.

• Manage sales contract amendments such as renewals, mergers and acquisitions, and franchise agreements. Have a strong understanding of contract and order objects.

• Participate in cross-functional initiatives focused on improving processes, reducing cycle time, and enhancing the overall deal experience.

• Support end-of-month quote and opportunity audits to ensure accuracy in Salesforce (SFDC), as well, as booking calculations.

• Help track and report on deal metrics, pricing trends, discounting practices, and other KPIs to drive insights and improvements.

What you'll bring:

• 4+ years of relevant experience in Deal Desk, Contract Management, Order Management, or Sales Operations within a SaaS environment.
• PST timezone or willing to work PST hours
• Experience supporting complex Enterprise deals, including pricing strategy, approvals, and legal documentation.
• Proficiency with Salesforce, CPQ, DocuSign, and CLM tools.
• Strong analytical and problem-solving skills with high attention to detail.
• Effective communication and interpersonal skills; able to influence and collaborate across departments.
• Comfortable working in a fast-paced and evolving environment.
• Proficient in Google Workspace and/or Microsoft Office.
• Bachelor’s degree in Business, Finance, or related field preferred.
• Familiarity with ASC 606 and revenue recognition principles is a plus.
  

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits:Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.