Solutions Architect

Ready to be a Titan?

Empower ServiceTitan clients by providing expert proactive consulting, resolving complex product and operational issues, and driving advanced product adoption to optimize their business performance.

As a Solutions Architect, you will play a crucial role in the Contractor Advisory Services team, guiding our customers through their ServiceTitan journey and collaborating with Product, Professional Services, and Customer Success to deliver exceptional outcomes. You are an adept problem-solver who delivers outstanding customer service, capable of resolving complex client cases with autonomy and a strong sense of urgency. We are looking for an individual who is passionate about leveraging technology to drive customer success and who thrives in a dynamic, forward-thinking environment dedicated to revolutionizing the home and commercial services industry.

What You'll Do:

• Client Solutioning: Lead efforts to resolve issues for medium-to-high complexity clients and projects, encompassing account audits, optimization analysis, and advanced product adoption implementations.

• Collaborative Support: Work closely with and support Senior Solutions Architects in leading larger, more complex initiatives.

• Root Cause Analysis & Innovation: Conduct thorough root cause analysis on significant or recurring product challenges, identifying innovative solutions, process improvements, and contributing to training materials or white papers.

• Cross-Functional Resolution: Partner effectively with cross-functional teams to resolve issues and drive necessary changes, consistently maintaining high customer satisfaction.

• Customer Journey Impact: Contribute to the customer journey by advising on sales product market fit, scaling onboarding plans for core product and advanced features, and driving customer engagement, ROI, and best practice adoption with the Customer Success team.

What You'll Bring:

• Experience: Bachelor's degree with a minimum of 4 years of relevant working experience; OR Master's degree with a minimum of 2 years; OR PhD; OR equivalent, relevant experience in the trades.

• ServiceTitan Expertise: Deep product knowledge across the entire ServiceTitan platform, with at least 4+ years of direct experience.

• Industry Acumen: In-depth understanding of ServiceTitan customers' business and operational needs and priorities.

• Analytical Skills: Advanced Excel skills (xlookups, pivot tables, macros, etc.).

• Communication: Exceptional written and verbal communication skills.

• Project Management: Strong project management skills, including monitoring assignment progress, determining actionable paths to completion, and meeting target timelines.

• Ownership: Proven ability to take ownership and consistently perform as a high-contributing individual.

• Travel: Ability to travel domestically up to 25-50% of the year.

Highly Valued (Preferred Qualifications):

• Experience with Asana, SQL, Salesforce, QuickBooks (Online and/or Desktop), Intacct, and GSuite.

• ServiceTitan Certified Administrator (STCA) certification.

• One or more of the following certifications: PMP, CMA, Lean/Six Sigma, or similar.

• Prior leadership experience.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.