Principal Product Manager, Reporting & Dashboard

Ready to be a Titan?

ServiceTitan is the leading SaaS platform powering the trades — with over 15,000 customers and $800M+ in revenue. We’re a publicly traded company (Nasdaq: TTAN) on a mission to help contractors grow and scale their businesses through operational excellence, real-time insights, and exceptional customer experiences.

We are looking for an experienced Principal Product Manager to lead the strategy, roadmap, and execution of our Reporting & Analytics product line — a core pillar of value in our platform. Reporting helps our customers understand key performance indicators, optimize operations, and make better decisions.

You will partner with design, engineering, and data science to define the future of analytics at ServiceTitan — including dashboards, KPIs, exports, and data sharing. You will deeply understand customer workflows and data needs, evaluate our architecture and capabilities, and drive innovation in self-serve analytics, embedded dashboards, and external data integrations.

What You'll Do:

• Own and evolve the vision, roadmap, and execution for ServiceTitan’s Reporting & Analytics platform

• Deeply understand customer needs across verticals through interviews, usage data, and feedback

• Partner with engineering and data platform teams to build and maintain scalable, performant reporting foundation and features

• Own vision and roadmap of our reporting APIs and align with leadership, cross-functional partners, and customers on our data extraction strategy

• Subject matter expert on competitive landscape of business intelligence and reporting capabilities

• Lead design and development of a BI connector strategy and embedded dashboarding user experience

• Partner with internal professional services team to provide cutting edge reporting capabilities for ad-hoc customer needs

• Lead vision and strategy relation to data cloud and customer-owned data warehouses

• Define and track key product success metrics related to usage, performance, and customer outcomes

• Communicate vision, roadmap, and execution clearly across leadership and cross-functional partners

What You’ll Bring:

• 7+ years of product management experience, with at least 2+ years focused on B2B SaaS data products, reporting, or business intelligence.

• Proven track record of success in defining and shipping complex platform or infrastructure products at scale.

• Strong technical acumen and the ability to effectively communicate with and earn the respect of engineering teams. Experience with data warehousing, APIs, and large-scale data systems is a plus.

  • Business Intelligence tools (e.g. Looker, Tableau, Power BI, Sigma, Mode)

  • Data warehouses (e.g. Snowflake, BigQuery, Redshift)

  • Data lakes and ETL pipelines

  • Reporting frameworks and scalable data architectures

  • External data export / API needs of enterprise customers

• Exceptional strategic thinking and problem-solving skills, with the ability to break down complex problems into clear, actionable steps.

• Excellent stakeholder management and executive presence, with the ability to influence and align diverse teams toward a common goal.

• Strong user empathy and storytelling ability, especially with data-heavy products

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.