Senior Product Manager, Service Agreements

Ready to be a Titan?

We solve real-world problems in the specialty trades and construction industry—and we’re looking for a visionary Senior Product Manager to help contractors strengthen the long-term relationships that power their recurring revenue. Our customers depend on us to simplify complex workflows, improve communication across field and office teams, and drive sustainable growth in their businesses.

You’ll join a passionate, collaborative team of product managers, designers, analysts, technical project managers, engineers, and product marketers working together to deliver innovative solutions that make life easier for hard-working trades professionals. We embrace agile product development, customer-driven discovery, and rapid iteration to ship high-impact features with measurable value. Our success is real only when our customers are succeeding and growing.

We are expanding our team and seeking a Senior Product Manager to lead the product domain responsible for helping contractors drive, retain, and grow ongoing customer relationships and the recurring revenue they generate. Your work will shape the tools that empower contractors to deliver proactive service, increase customer loyalty, streamline operational processes, and create predictable long-term value in their businesses.

What you’ll do:

Lead the Vision & Strategy

• Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers.

• Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services.

Own the Roadmap & Product Execution

• Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch.

• Prioritize opportunities balancing customer impact, business value, and technical feasibility.

• Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development.

Cross-Functional Leadership

• Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale.

• Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows.

• Manage and resolve customer escalations while balancing roadmap commitments.

Go-to-Market & Change Management

• Collaborate with product marketing on positioning, launch plans, and internal enablement.

• Partner with training and onboarding teams to drive customer adoption and retention.

Measure Success

• Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction.

• Use data, experimentation, and customer insights to iterate and continuously improve.

What you’ll bring:

• 5+ years in product management, with significant experience in B2B SaaS; experience serving construction or service contractors is a strong plus.

• Experience building subscription, recurring billing, scheduling, or retention-focused products is highly preferred.

• Proven track record of shipping impactful features end-to-end, from research to release to adoption.

• Strong ability to break down complex workflows and design solutions that are intuitive for a diverse user base (office staff, field techs, business owners).

• Data-driven mindset with experience defining, measuring, and communicating outcomes.

• Exceptional collaboration skills with the ability to influence cross-functionally and generate alignment across engineering, design, GTM, and leadership stakeholders.

• Excellent storytelling and communication abilities—able to turn detailed insights into clear, compelling narratives and executive summaries.

• A self-starter mentality: you take action, operate with ownership, and thrive in a fast-paced, high-growth environment.

• Bachelor’s degree required; advanced degree (MBA or technical MS) is a plus.

Why This Role Matters:

Your work will directly influence contractors’ ability to build stable, predictable businesses with thriving, long-term customer relationships. By empowering trades professionals to deliver proactive service and grow recurring revenue, you’ll help create a more efficient, resilient, and profitable future for the industry.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.