Lead, Compensation Programs

Ready to be a Titan?

ServiceTitan's compensation team is small, high-output, and operates at the intersection of compensation strategy, enablement, financial planning, and business partnership. We're looking for a Lead, Compensation Programs who can do more than execute, someone who can design, lead, influence, and build.

This role isn't for someone who wants to run comp cycles quietly in the background. It's for someone who wants to own the experience: for PBPs, for managers, for employees. You'll be the person who keeps the cycle on track when things get complicated, builds the trust that makes cross-functional work feel easy, and leaves every process better than you found it.

What you'll do:

Compensation cycles and execution

• Lead end-to-end execution of compensation cycles (merit, equity, bonus), including timeline management, system configuration, communications, and post-cycle analysis.

• Serve as the primary point of contact for People Business Partners throughout the cycle, proactively removing blockers and turning confusion into clarity.

• Partner closely with Talent Management to ensure the employee experience is coherent from performance to pay.

• Partner with Finance to build and track budgets effectively both in the cycle and throughout the year so that leaders have clarity in the what and why of their budgets.

Market analysis and program design

• Lead annual compensation market analysis, including survey participation, job matching, and synthesis of findings into actionable insights.

• Translate market data into recommendations, positioning decisions, and program design changes that keep ServiceTitan competitive.

• Monitor trends in compensation practices, including how AI is reshaping job families, skills-based pay, and market data sourcing, and proactively surface changes that should influence our programs or philosophy.

• Partner with leadership to evolve compensation program design over time, ensuring our programs scale with the business and reflect how we want to pay.

Business partnership

• Partner with business leaders and PBPs on compensation questions, role benchmarking, offer guidance, and off-cycle requests.

• Contribute to the design and refinement of comp programs, policies, and frameworks with an eye toward scalability and consistency.

• Help translate comp strategy into guidance that non-experts can actually use.

Tools, infrastructure, and AI-enabled scalability

• Build tools and resources that let comp do more with less: templates, calculators, enablement content, cycle dashboards, whatever makes the work faster and the output better.

• Use AI tools actively and practically, to draft communications, analyze data, accelerate research, and reduce manual lift across the function.

• Proselytize compensation literacy across the organization through enablement, documentation, and scalable resources.

• Spot process inefficiencies and fix them, not just flag them.

What you'll bring:

• 5+ years of compensation experience, including meaningful time in a business-facing or cross-functional role.

• Proven ability to manage complex, multi-stakeholder projects from kickoff to close, on time, with calm under pressure.

• Experience leading or co-leading compensation cycles in a global, matrixed environment.

• Strong financial acumen; you're comfortable building models, interpreting budget data, and talking to Finance.

• Advanced Google Suite or Excel skills; if someone calls you the spreadsheet person on your team, that tracks.

• A product mindset when it comes to comp programs: you think about who the user is, what they actually need, and how to make the experience better, not just compliant.

• Curiosity and comfort with AI tools; you're experimenting, finding what works, and building it into how you operate.

• Clear communicator, able to translate comp mechanics into plain language for managers, employees, and senior leaders alike.

• Experience with Workday is a plus.

Who thrives here

The person who succeeds in this role loves the intersection of rigor and relationships. They hold a high bar for accuracy and process, and they also know that compensation only works when people trust it. They think like a product manager about the programs they own: constantly asking who the user is, what's creating friction, and what a better version looks like. They're actively using AI to work smarter, and they bring others along with them. They don't wait to be asked. They build the thing before someone asks for it, and they make the people around them better at their jobs.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

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Compensation Disclosure:

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Personal Information:

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