Director, Product Monetization & Commercialization

Ready to be a Titan?

ServiceTitan is seeking a Director, Product Monetization & Commercialization to align product innovation, monetization design, and go-to-market execution.

This individual contributor role partners closely with the Vice President of Pricing and Packaging, Product leadership, and General Managers to apply a framework to evaluate new product innovations, help shape business cases, and define monetization models that maximize customer value and revenue growth. The Director will assess willingness to pay, model monetization potential, and guide pricing, packaging, and commercialization strategies that drive adoption and profitability.

What you'll do:

Product Monetization Strategy

• Partner with the Vice President of Pricing and Packaging, Product leadership, and GMs to assess monetization potential for new product innovations and investments.

• Drive customer willingness-to-pay, market, and competitive research to inform pricing and value strategy.

• Build monetization inputs and scenarios into product business cases, pitches and investment reviews.

• Translate insights into monetization proposals—pricing models, value metrics, and packaging strategies.

• Collaborate with Product, Finance, and GMs to prioritize initiatives based on monetization opportunity and strategic fit.

Commercialization & Launch Execution

• Drive monetization strategies into actionable commercialization and go-to-market plans.

• Partner with GTM, RevOps, and Product Marketing to ensure operational readiness, enablement, and consistent offer delivery.

• Support creation of launch playbooks, readiness assessments, and post-launch analysis to optimize monetization outcomes.

Strategic Partnership

• Collaborate with the Vice President of Pricing and Packaging, Product leaders, and GMs to evaluate innovation business cases and pricing tradeoffs.

• Provide monetization insights and financial modeling to strengthen product pitches and investment decisions.

• Support executive and cross-functional reviews with data-driven recommendations and clear storytelling.

Operational Excellence & Analytics

• Ensure approved product monetization strategy recommendations have execution readiness for a successful launch.

• Analyze pricing performance and run monetization experiments to improve realization, adoption, and retention.

• Deliver actionable insights and recommendations to drive continuous optimization.

What you'll bring:

• Experience in product monetization, pricing strategy, or commercialization within B2B SaaS or Fintech

• Proven success partnering with Product and Finance teams to develop monetization strategies and business cases.

• Strong analytical and financial modeling skills with experience in BI tools (e.g., Looker, Tableau, Power BI).

• Knowledge of Salesforce CPQ, billing, or pricing systems.

• Excellent communication, influence, and executive storytelling skills.

• Comfortable operating in fast-paced, dynamic environments.

Preferred Qualifications:

• Experience in Fintech or payments.

• Knowledge of pricing research methods (conjoint, elasticity, or econometrics).

• MBA or advanced quantitative degree.

Success Metrics

• Quality and impact of monetization inputs in product business cases and pitches.

• Strength of monetization strategies across products and innovations.

• Launch readiness and time-to-revenue for new and repriced offerings.

• Price realization, attach rate, and margin improvements.

• Accuracy and consistency of pricing execution.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.