Director, Product Analytics

Ready to be a Titan?

Are you ready to set a product analytics agenda that will shape the strategy of a publicly traded company that impacts millions of homeowners?

ServiceTitan is looking for an extraordinary Director of Product Analytics to develop insightful and in depth reporting and take our understanding of our products to the next level. We need to understand what parts of our product are making our customers successful and what parts need more work. As part of a realistic GenAI-first agenda, we need you to chart an analytics strategy that blends AI-driven self service with excellence in partnering with our business partners and a proactive, forward looking contribution to our product strategy.

What you'll do:

• Manage a team of 19, including multiple people managers

• As a leader, you will work with C-Suite/VP level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy

• As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important

• Creatively answer questions nobody is asking but that help us improve how we run our business

• Create KPIs that measure the health of our product and its impact on our customers

• Assist the sales and marketing teams in creating product impact claims for major deals

• Mentor and grow your teammates to deliver strong deliverables across the business

• Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision

• Work with our data engineering team to help create data marts that allow for self service and accelerate our speed to value over time

What you'll bring:

• Must have experience leading people managers in product analytics functions of at least 15 people for 3+ years

• Comfortable with tight deadlines in a high-growth environment; Ability to prioritize projects based on ROI and timing in the presence of ambiguity

• Demonstrated ability to set a strategy that makes the sum of the team greater than its individual parts; Ability to creatively start new projects; viewed as both indistinguishable and indispensable from the business teams you partner with

• Proven ability to set a strategy to scale data marts in a product that is evolving quickly

• Experience rolling out GenAI-focused analytics tools to enable self service for simple questions

• Excellent written, verbal and presentation skills that allow you to directly communicate with VP+ product managers/engineering leadership

• Proven track record of growing leaders within their team, giving autonomy to high performing leaders, and maintaining a high bar for performance

• Bachelor degree in a business or quantitative field

• Experience with classic BI tools (Tableau, etc.)

• SQL expertise and previous experience with data warehouses (Snowflake preferred)

• Experience using clickstream data to make key product decisions

Preferred Skills:

• Experience with FullStory

• Experience in python (data manipulation)

• Experience with anti-fraud efforts within a SaaS product

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.