SETechnology Consultant
ServiceRocket is a trusted partner for Atlassian products, providing solutions that enhance software adoption and cloud transformation.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. - We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunities/processes around outsourced solutions, systems integration, or other proprietary tools.
What you’ll be doing 💪
- Design, develop, and implement high-quality solutions, including architectural system design- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements- Provide experienced guidance, feedback, and recommendations to customers based on established best practices- Support the roll-out, adoption, and scaling of provided solutions for customers- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship- Advice on internal tools and processes as a senior member of the technical team- Promote yourself as a subject matter expert and valued member of the community- Assist with proposal development and statement of work definitions- Engage with potential customers on sales calls as a technical resource, advising on product solutions
What you’ll bring to the table 🧑💻
- Bachelor’s degree in Computer Science, Information Technology, Mathematics, or related technical disciplines- 3+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position.- Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills- Excellent analytical skills with the ability to take a holistic view across a range of domains- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions- Excellent communication skills, including workshop facilitation, written and verbal communication- Experience with Agile development methodologies- Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)- Familiarity with ITIL and ITSM principles- Experienced in UAT testing and test use-case development- Knowledge of cloud technologies
Your leaders 🤟
Rob is a music lover, a distinguished triathlete, and our founder and CEO. He leads our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager in the Delivery Team, you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.-Stock options: you have the opportunity to participate in the ownership of the company.-Health insurance: we support you and your family–your well-being matters.-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. -Career pathways program: you can grow horizontally, vertically, or any way you want.-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email careers@servicerocket.com.
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About the job
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Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
El Salvador +/- 0 hoursJob categories
About ServiceRocket
Learn more about ServiceRocket and their company culture.
ServiceRocket, headquartered in Palo Alto, is a globally recognized tech-enabled services company and a leader in providing reliable solutions for Atlassian products. With over two decades of experience, ServiceRocket has established itself as a trusted partner to thousands of enterprises worldwide, including industry giants like Atlassian and Salesforce. The company’s main focus is to help businesses unlock the full potential of their software solutions, streamline their IT processes, and achieve significant operational efficiencies.
The solutions offered by ServiceRocket encompass a wide range of services including Managed Services, Licensing, Migration, Implementation, Advisory, and Training. Their team of Solution Architects works closely with clients to tailor solutions that not only meet immediate technology needs but also align with long-term strategic goals. Whether it's optimizing existing setups, facilitating smooth migrations to the cloud, or providing in-depth training programs, ServiceRocket has demonstrated a deep commitment to customer success. Their reputation is underscored by numerous testimonials from satisfied clients who commend the professionalism, creativity, and technical proficiency of the ServiceRocket team.
SEServiceRocket
Company size
201-500 employees
Founded in
2003
Chief executive officer
Rob Castaneda
Markets
Employees live in
United StatesSimilar remote jobs
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