SIM Engineer

Description

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a SIM Engineer:

Responsibilities:

• Execute SIM and device provisioning activities and lifecycle tasks including activation, deactivation, and updates.
• Monitor SIM and device systems for performance, errors, and health checks to ensure reliable operations.
• Perform first-level troubleshooting of SIM-related incidents, gathering logs and escalating to senior engineers when necessary.
• Maintain accurate operational documentation, including logs, trackers, and reports for audits and daily workflows.
• Collaborate with cross-functional teams to validate SIM operations during device onboarding and rollout activities.
• Ensure compliance with security practices and organization-approved configuration standards.

Requirements:

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related field.
• Understanding of SIM technologies and wireless network fundamentals (telecom concepts).
• Basic knowledge of provisioning systems, device activation processes, or OSS/BSS flows.
• Strong troubleshooting skills with the ability to follow structured escalation guidelines.
• Adaptability to learn SIM engineering practices in a fast-paced environment.

Desired:

• Familiarity with eSIM, SIM profile management, or OTA provisioning.
• Experience using ticketing tools such as ServiceNow or Jira.
• Exposure to operational monitoring platforms or device engineering environments.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/.

Requirements

Requirements:

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related field.
• Understanding of SIM technologies and wireless network fundamentals (telecom concepts).
• Basic knowledge of provisioning systems, device activation processes, or OSS/BSS flows.
• Strong troubleshooting skills with the ability to follow structured escalation guidelines.
• Adaptability to learn SIM engineering practices in a fast-paced environment.