L3 Support Engineer (Python & MongoDB)

Description

Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise™.

They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.

Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the ‘2021 Global 100 Most sustainable corporations in the World by Corporate Knights.

We are currently searching for a L3 Support Engineer (Python & MongoDB):

Responsibilities:

• Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
• Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
• Develop and maintain scripts and tools for monitoring, automation, and reporting using Python.
• Collaborate with development teams to identify root causes and implement long-term solutions.
• Document troubleshooting steps and best practices for internal knowledge sharing.
• Participate in on-call rotation and provide timely responses to critical incidents.
• Communicate effectively with stakeholders, providing clear updates and post-incident reports.

Requirements:

• 3+ years of experience in L3 support or similar production support roles.
• Strong proficiency in Python, including experience with the FastAPI framework and automation scripting.
• In-depth knowledge of MongoDB database management and troubleshooting.
• Experience with monitoring tools, log analysis, and incident management frameworks.
• Familiarity with ETL processes and data streaming concepts.
• Bachelor’s degree in Computer Science, IT, or a related field.

Desired:

• Experience with cloud platforms (AWS).
• Knowledge of key management and encryption best practices.
• Familiarity with CI/CD pipelines and DevOps practices.

Languages

• Advanced Oral English.
• Native Spanish.

Note:

• Fully remote

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Requirements

Requirements:

• 3+ years of experience in L3 support or similar production support roles.
• Strong proficiency in Python, including experience with the FastAPI framework and automation scripting.
• In-depth knowledge of MongoDB database management and troubleshooting.
• Experience with monitoring tools, log analysis, and incident management frameworks.
• Familiarity with ETL processes and data streaming concepts.
• Bachelor’s degree in Computer Science, IT, or a related field.