United States onlySelf Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
About the Role:Self is building a community of people who are looking to better their lives by building credit history. You will join our Credit Resolutions Operations team and be responsible for daily operational workflows supporting card operations and credit disputes, etc. You will be empowered to tackle incoming transactional tasks on a daily basis to help our company scale.
What You'll Do:
- Complete daily operational risk and credit resolution tasks, including eOscar ACDV, paper dispute responses, and loan verifications
- Monitor internal channels for prioritized workflows
- Assist in other reporting-related functions as needed
What You Bring:
- 1- 3 years of experience in fintech, card operations, compliance, or banking operations preferred
- Exceptional communication skills
- Ability to create solutions regarding process improvement
- High EQ and ability to build rapport with team members
- Strong ability to adapt and learn new workflows and skills a must
- Strong technical skills
- Enjoys tackling repetitive tasks
- Ability to work both independently and on a small team
- Dependable and dedicated
- Enthusiastic and “self-starter” approach
- Experience solving problems in a customer-facing environment, and providing consistent support
- Brings high energy and interest to customer inquiries and remains calm and respectful
- With a process-driven mindset; you can identify issues of all kinds and offer solid solutions
- Strong written, verbal, and organization skills
Base salary range: $40,000 - $50,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.
Benefits and Perks:
We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Company Equity in the form of Stock Options
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
- Paid parental leave
Self Financial requires all employees hired to successfully pass a background check.
