Operations Manager_YOCTO

Our client, an email marketing agency, is looking for a highly skilled and experienced Project/ Operations Manager to join their team for a full time remote job.

This is your chance to join a dynamic team and play a crucial role in the success of the projects. If you are a highly motivated Project Manager experienced in managing teams and projects for an email marketing agency, it is the right place for you.

Join them on a mission to become the number one email marketing agency for eCommerce brands worldwide!

Qualifications:

• Remote management/leadership experience within an eCom agency

• Email marketing experience

• Excellent English written and verbal communication skills for clear and effective direction

• Ability to take full responsibility for the success of projects and measure oneself based on their outcomes.

• Extensive knowledge of eCom marketing agency operations to be able to understand team dynamics, services provided, and specific client projects.

• Strong problem-solving skills and a commitment to finding solutions rather than making excuses.

• Ability to empower team members and delegate responsibilities effectively.

• Strong relationship-building skills and the ability to understand and address team challenges.

• Proven ability to handle complex problems by breaking them down into manageable parts.

• Proactive approach in seeking clarification and understanding before developing solutions.

• Focus on prioritizing people within the process or system for overall success.

• Capability to define and adapt to the role based on project needs rather than relying on constant direction.

What is this position about?

As a Project/Operations Manager, you will be responsible for:

• Setting and managing project expectations with team members and stakeholders.

• Delegating tasks and milestones to the appropriate team members.

• Tracking project milestones and deadlines.

• Monitoring deliverables for both the team and clients.

• Developing and delivering progress reports and status updates to clients and stakeholders.

• Proactively managing changes to project plans and developing contingency plans.

• Presenting contingency plans or changes in the project plan to the team.

• Conducting project post mortems and identifying areas for improvement.

• Developing best practices for project management software and tools.

• Acting as the information hub for team members, providing timely and accurate information.

• Coordinating monthly and quarterly project plans.

• Serving as the secondary client contact and providing campaign updates.

  

Is it us you're looking for?
The agency provides email marketing management services for e-commerce brands that use Shopify or WooCommerce. Our tool of choice is Klaviyo. Our mission is to become the #1 email marketing agency for e-commerce brands in the world.

This role is not everyone, but if you're the best at what you do and you have fun outside of work, we'd love for you to join our team and become part of our mission to achieve big things globally!

• Unlimited personal/professional growth

• Remote working environment

• Good, fun team culture with a flat hierarchy

• Hardworking, talented, respectful Team

• The opportunity for you to focus on what you do best: Manage complex projects and teams