United States onlyLocation:
After-Hours Virtual Assistant
Part time 24 hours weekly (4 hours daily)
5pm to 9pm Melbourne Time - 2pm-6pm PH Time
6 days a week (Tuesday-Sunday or Saturday to Thursday)
VA Rate 7$ AUD/hour
Respond to incoming phone messages that come in as an email with voice attachment & action accordingly and communicate via email and/or SMS thru our CRM//
Job Overview:
Our NDIS/Healthcare client is seeking for a dedicated and detail-oriented After-Hours Virtual Assistant to manage incoming email alerts and recorded messages received after business hours. The role involves reviewing and responding to these messages promptly, ensuring smooth
coordination of client services and staff scheduling. This is a flexible role, with an expected volume of 2-3 after-hours calls per week, requiring
the ability to take action when necessary.
Key Responsibilities:
- Monitor and review incoming email alerts and recorded messages received from after-hours phone calls.
- Listen to messages and determine appropriate actions:
○ If a client cancels a service, send an SMS notification via the CRM.
○ If a staff member calls in sick, review the roster and identify available replacements.
- Update and manage records using Brevity (CRM system).
- Communicate effectively with team members as needed.
- Ensure all tasks are completed accurately and in a timely manner.
Shift Schedule:
Tuesday-Sunday or Saturdau to Thursday, 5pm to 9pm Melbourne Time:
Respond to incoming phone messages that come in as an email with voice attachment & action acvordingly
and communicate via email and/or SMS thru our CRM
Requirements
Qualifications and Skills:
- Previous experience in a customer service, administrative, or virtual assistant role.
- Strong communication skills (clear spoken and written English with minimal accent preferred).
- Ability to learn new software quickly (experience with Brevity or similar CRMs is a plus).
- High attention to detail and problem-solving skills.
- Ability to work independently and take initiative when handling urgent matters.
- Flexibility to work evenings and weekends as needed.
Preferred Qualifications:
Details
- Experience in the healthcare, disability support, or aged care industry.
- Previous experience in workforce scheduling or rostering.
- Familiarity with SMS and email communication tools.
Details
