Virtual Assistant Trainer - Class Facilitator

Role Title

Virtual Assistant Trainer – Live Class Facilitator (Remote, PH Time)

Role Summary

You deliver live, structured training sessions that turn trainees into confident, job-ready Virtual Assistants. You actively manage classroom dynamics, engage learners in real time, and intervene when trainees struggle to ensure knowledge retention. You collaborate with curriculum developers and operational teams to continuously refine training programs.

This role is not for candidates who avoid hands-on facilitation or rely solely on pre-written scripts.

Core Responsibilities

Training Facilitation (Core Function)

• Conduct daily live sessions on Zoom, Google Meet, or Microsoft Teams.
• Deliver training modules clearly, breaking down complex concepts into actionable steps.
• Keep trainees engaged with Q&A, roleplays, interactive discussions, and scenario simulations.
• Intervene immediately when learners fail to grasp critical concepts.

Learner Engagement & Classroom Management

• Maintain a high-energy, supportive learning environment.
• Encourage participation from all trainees, managing different learning styles.
• Handle real-time questions, objections, and learning blockers without delay.
• Keep sessions on track and ensure trainees meet learning objectives.

Practical Training Execution

• Facilitate hands-on exercises, system walkthroughs (CRM, bookkeeping, AI tools), and scenario-based activities.
• Monitor trainee completion and guide corrections during live practice.

Performance Monitoring & Feedback

• Observe trainee performance and provide immediate, actionable coaching.
• Conduct knowledge checks (quizzes, recaps, drills) to ensure retention.
• End each session with clear takeaways and next steps.

Assessment Facilitation

• Administer practical assessments, guide trainees through instructions, and ensure integrity.
• Provide initial evaluation and feedback to trainees.

Collaboration with Training Team

• Communicate feedback to curriculum developers and operational teams.
• Suggest improvements to materials and class structure based on trainee performance.

What We Actually Care About

• You proactively intervene when trainees struggle, keeping sessions productive.
• You engage participants dynamically, managing multiple learning styles simultaneously.
• You convert structured material into actionable, retained knowledge.
• You provide meaningful, immediate feedback and corrective coaching.
• You improve training materials through observed gaps and practical experience.

What This Role Is NOT

• A role for someone who only reads slides or scripts without actively engaging trainees.
• A passive observer who waits for trainees to ask questions.
• A position that avoids responsibility for knowledge retention or practical outcomes.
• Suitable for candidates uncomfortable facilitating virtual sessions or handling group dynamics.

Position Details

• Hours: Full-time, PH time zone; remote.
• Structure: Direct hire; long-term, performance-driven role.
• Environment: High-energy, fast-paced, results-oriented.

Application Instructions

• Submit a 1–2 page facilitation plan for a live training session:
• Include structure, engagement techniques, knowledge checks, and handling of difficult learners.
• Highlight one real-life scenario where you had to intervene to ensure understanding.

Requirements

Requirements (Non-Negotiable)

• Proven experience in training, teaching, or facilitation (BPO, VA, or corporate training).
• Comfortable running live virtual classes without step-by-step direction.
• Ability to intervene in real time when trainees struggle.
• Strong communication, presentation, and classroom management skills.
• High-energy, confident presence; patient, adaptable, and coaching-focused.
• Basic familiarity with Zoom, Google Meet, Microsoft Teams, CRM systems, bookkeeping tools, and AI applications.

Tools

• Zoom, Google Meet, Microsoft Teams
• CRM systems (basic familiarity sufficient)
• Bookkeeping tools (basic familiarity sufficient)
• AI tools (basic awareness)

Benefits

Benefits

• PTO
• HMO
• Fully Remote Work