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Scale Up Job OpportunitiesSO

Technical Support Engineer

Scale Up Staffing is a premier virtual staffing agency specializing in connecting law firms and expanding businesses with top-tier remote legal and administrative talent.

Scale Up Job Opportunities

Employee count: 1-10

Argentina only

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Senior Technical Support Engineer position in a fast-growing software & AI company. Resolve complex technical issues, improve internal processes, and elevate the customer experience.

Requirements

  • Act as the escalation point for Level 2/3 technical support
  • Troubleshoot complex issues using HAR files, browser developer tools, and SQL queries
  • Collaborate closely with Product and Engineering teams to resolve bugs and improve product stability
  • Create, document, and maintain internal knowledge base articles and customer-facing technical documentation
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders

Benefits

  • 100% remote work
  • Paid time off (PTO) plus all Argentine national holidays
  • Company-provided laptop and equipment

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Argentina +/- 0 hours

About Scale Up Job Opportunities

Learn more about Scale Up Job Opportunities and their company culture.

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At Scale Up Staffing, we are revolutionizing the legal and business support landscape through our innovative virtual staffing solutions. By leveraging a global talent pool and cutting-edge remote work methodologies, we empower law firms and growing enterprises to transcend traditional operational limitations. Our mission is to seamlessly integrate high-caliber virtual professionals into your existing workflows, ensuring that your business scales with agility and precision. We understand that in today's fast-paced digital economy, efficiency is paramount, and our tailored staffing models are designed to deliver immediate impact, reducing overhead while maximizing productivity.

Our commitment to innovation extends beyond mere placement; we foster a dynamic ecosystem where technology and human expertise converge. Through our rigorous vetting processes and specialized training programs, we ensure that every virtual assistant, paralegal, and intake specialist is equipped with the skills necessary to thrive in a modern, tech-enabled legal environment. Whether it is streamlining case management through digital tools or enhancing client intake with responsive virtual support, Scale Up Staffing is at the forefront of redefining how legal services are delivered. We are dedicated to driving your growth by providing the strategic human capital needed to navigate the complexities of the modern business world, allowing you to focus on what truly matters—innovation and client success.

Employee benefits

Learn about the employee benefits and perks provided at Scale Up Job Opportunities.

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Remote work

Fully remote positions available for legal and administrative professionals.

Flexible working hours

Offers flexible hourly hiring models and remote work opportunities for virtual staff.

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Scale Up Job Opportunities

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