Senior Technical Support Engineer position in a fast-growing software & AI company. Resolve complex technical issues, improve internal processes, and elevate the customer experience.
Requirements
- Act as the escalation point for Level 2/3 technical support
- Troubleshoot complex issues using HAR files, browser developer tools, and SQL queries
- Collaborate closely with Product and Engineering teams to resolve bugs and improve product stability
- Create, document, and maintain internal knowledge base articles and customer-facing technical documentation
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders
Benefits
- 100% remote work
- Paid time off (PTO) plus all Argentine national holidays
- Company-provided laptop and equipment
