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ScalableOSSC

Network Services Engineer

ScalableOS is a company that specializes in delivering custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms by connecting them with exceptional talent in the Philippines.

ScalableOS

Employee count: 201-500

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SUMMARY The Network Services Engineer plays a key role in ensuring reliable, secure, and high-performing connectivity for clients by supporting and troubleshooting complex network environments. This role is responsible for managing on-premise network stacks, configuring and maintaining next-generation firewalls, supporting VPNs and multi-site connectivity, and ensuring seamless integration across cloud and virtualized infrastructures. The ideal candidate has strong diagnostic skills across LAN/WAN environments, hands-on experience with Juniper, Meraki, and Palo Alto technologies, and the ability to work directly with clients to resolve issues efficiently. Success in this role requires excellent technical knowledge, clear communication, and the ability to thrive in a fast-paced, collaborative environment while balancing multiple priorities and participating in on-call support rotation. JOB RESPONSIBILITIES
  • Troubleshoot end user connectivity from/to office and datacenters.
  • Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA’s and P2P.
  • Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.
  • Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.
  • Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
  • Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
  • Record all work activities in a timesheet in our ticketing system (ConnectWise).
  • Effectively communicate with both clients and peers ensuring timely responses.
  • Participate in on-call rotation.
QUALIFICATIONS
  • 3 + years of networking experience
  • Working knowledge and support experience with Juniper firewalls and switches utilizing Juniper Mist and CLI.
  • Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.
  • A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.
  • Working knowledge of virtualisation and network integration with VMware infrastructure.
  • Experience with network monitoring platforms.
  • Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.
  • Experience with Meraki wireless appliances. Ability to prioritize and multitask.
  • Willingness to learn new technologies and maintain industry knowledge. • Excellent communication and interpersonal skills.
  • Work with and be a part of a collaborative team environment.
  • Experience working with ITSM tools such as Connect Wise Manage or similar.
  • Bachelors degree a plus
  • Industry certifications a plus
  • Flexibility for after hours and weekend work
  • Ability to work on call rotation
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About ScalableOS

Learn more about ScalableOS and their company culture.

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At ScalableOS, we are at the forefront of revolutionizing the offshoring industry through innovative and technology-driven solutions. Our primary mission is to connect growth-focused businesses, particularly Managed Service Providers (MSPs) and Tax & Accounting firms, with exceptional, high-skilled talent in the Philippines. Through our groundbreaking approach, we are not merely providing services; we are building dedicated, fully integrated teams that operate as a seamless extension of our clients' operations. This model empowers businesses to transcend geographical boundaries and achieve remarkable success by leveraging a global talent pool without the complexities and overheads of establishing a physical presence. Our transformative solution is designed to ensure continuous growth and scalability for our partners, allowing them to focus on their core competencies while we handle the intricacies of talent acquisition, HR management, and operational support.

Our commitment to innovation is embedded in our core values of integrity, accountability, and a relentless problem-solving mindset. We utilize a data-driven and technology-enabled process to identify and nurture the best talent, ensuring a perfect alignment of skills and cultural fit for our clients. ScalableOS stands as a testament to resilience and unwavering dedication to client success, moving beyond the traditional outsourcing model to foster long-term, strategic partnerships. We are passionate about making a meaningful impact on the Philippine community by bringing high-value, high-skill positions to the local workforce. By focusing on creating a high-value growth environment built on trust, transparency, and clear deliverables, we are not just changing the way businesses scale; we are shaping the future of global workforce collaboration and creating limitless possibilities for companies to thrive in an increasingly competitive landscape.

Employee benefits

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Group Life Insurance

Feel secure knowing you're covered by Group Life Insurance from your very first day.

Generous Paid Time Off (PTO)

Recharge with 17 days of PTO annually, ensuring you maintain a healthy work-life balance.

De Minimis Allowance

Enjoy a monthly allowance of Php 1,500, directly credited to your payroll to support your daily needs.

Work from Anywhere

Embrace the freedom of remote work! Choose your ideal environment and say goodbye to stressful commutes.

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ScalableOS

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