Collection Manager – Consumer Credit (Luxembourg)

Satispay is looking for a Collection Manager – Consumer Credit to own and evolve their end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning.

Requirements

• Deep experience in Consumer Credit & Collections with 7+ years of experience in collections within consumer lending (e.g., BNPL, unsecured/secured credit), with a strong track record in strategic and operational roles.
• Fintech, Banking, or Finance Background with previous experience in a Fintech environment, modern Banking, or Financial Services.
• Knowledge of SEPA Framework with familiarity with SEPA payment schemes and regulations.
• Strong Data & Analytical Mindset with ability to work with large datasets and segmentation models to drive decisions.
• AI & Innovation Orientation with experience or exposure to AI applications in collections, such as predictive scoring, automated decisioning, or advanced contact strategies.
• Strategic Thinking with Execution Focus with ability to design sophisticated strategies and ensure flawless execution, bridging analytics and operations.
• Customer-Centric & Behavioral Approach with understanding of how to influence customer behavior through tailored communication and channel optimization.

Benefits

• Unlimited paid time off
• Flexible hybrid working system
• Extended parental leave
• Childcare leave
• Professional development programmes
• Internal mobility program
• Language classes with Preply
• Internal workshops & training
• Stock Option Plan (with additional grants often provided based on performance)
• International relocation support
• Competitive salary
• Meal vouchers