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SartoriusSA

Product Specialist, Chromatography Hardware– APAC

Sartorius AG is a global leader in biotechnology and pharmaceuticals, supporting rapid advancements in drug development and production.

Sartorius

Employee count: 5000+

India only

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The Product Specialist is a customer-facing role driving growth of the assigned product portfolio, ensuring successful customer technology adoption, and acting as technical escalation pathway. The Product Specialist coordinates several stakeholders (Sales & Services, Product Management, Product Development and Marketing) to build and maintain customer satisfaction by highlighting product challenges and devising & executing tactical plans to overcome them and achieve sales targets. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets.

Main Responsibilities & Tasks:

  • As technical sales leader for the assigned products, drive and coordinate tactical activities to achieve sales targets in the region, working at customer sites on all aspects of Chromatography Hardware/Columns and process intensification (e.g. sales tools, demo/trial equipment, training, technical background & positioning, product presentation in offer stage)

  • Train sales people to ensure high level of product knowledge is maintained throughout the Sales organization

  • Partner with PD and PM to support product development and launch activities in terms of customer workflows & requirements, competitive landscape and market trends (e.g. voice-of-customer, product & market/field feedback/trends), and also recommend product changes based on evolving circumstances, product performance, customer needs and market dynamics

  • Promote key messages of assigned products in conferences, through publications, presentations and participation in relevant industry organizations and networks, build relationships with KOLs in the most appropriate forums to enhance Sartorius' reputation and credibility

  • Lead technical escalations on the assigned products

  • Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system

Qualification & Skills:

  • Academic degree in life sciences or engineering (higher level of education is a strong plus)

  • Minimum 5 years of experience in the Biopharmaceutical industry as application specialist or scientist/Executive in product development/MSAT/Production

  • Hands on experience in Multi column chromatography LPLC, Column packing, Chromatography equipment handling/ Recipe making, Knowledge on regulatory concepts around chromatography.

  • Technical leadership, outstanding understanding of the technology behind the assigned products, their applications and customer workflows

  • Data-driven mindset coupled with high business acumen and strong passion to demonstrate business impact

  • Highly customer orientated

  • Capable of building trusted, effective relationships cross-functionally, with a team player mentality

  • Proven ability to work collaboratively with sales to meet business goals, including successful experience with sales enablement tools and techniques

  • Excellent project management, able to plan and deliver against tight deadlines, and manage several projects at once effectively driving tactical plan deliverables, taking calculated risks when appropriate

  • Excellent communication, presentation and active listening skills

  • Hands-on knowledge and proactive usage of SFDC and other CRM tools

  • Fluent in both spoken and written English

  • Willing to travel up to 50% as this role is heavily focused on external customers

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers

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India +/- 0 hours

About Sartorius

Learn more about Sartorius and their company culture.

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Sartorius AG is a pioneering partner in life sciences and biopharmaceutical manufacturing, providing critical solutions that enhance the efficiency and efficacy of drug discovery and production. Founded in 1870 by Florenz Sartorius in Göttingen, Germany, the company has evolved from a precision mechanical workshop into an international leader in pharmaceutical and laboratory equipment. With a workforce of approximately 14,600 employees across more than 60 locations globally, Sartorius focuses on delivering innovation through its two main divisions: Bioprocess Solutions and Lab Products & Services. The Bioprocess Solutions division specializes in single-use systems and technologies that support the production of biopharmaceuticals, while the Lab Products & Services division provides essential tools and equipment for laboratories engaged in research and quality control in the pharmaceutical industry.

Sartorius is committed to simplifying and accelerating the production and development processes within the biopharmaceutical sector. By integrating advanced technologies into its offerings, Sartorius enables researchers to streamline their workflows, minimize errors, and ultimately bring groundbreaking therapies to market faster. The company emphasizes sustainability and aims to achieve climate neutrality by 2045, reflecting its dedication to responsible business practices and a healthier planet. With a rich history of over 150 years, Sartorius continues to thrive in the bio-century, tackling complex challenges alongside its partners in the healthcare industry to enhance patient care worldwide.

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