Project Manager, Telecom, Service Delivery

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview

This role is responsible for providing Project Management support to resolve high priority customer orders held up for various network related delays (For example; Capacity, Network Build-Outs, ISP hub collapse). Track and manage all orders holistically between the Customer Facing PMs and other PMs driving network issue resolution. Act as primary point of escalation for orders that run into network delays. Responsible for establishing and maintaining project management documentation such as project plans, JIRA tickets, executive decks, dashboards and reports, finance trackers, meeting notes, or risk logs. This role is responsible for identifying work-flow gaps and driving resolution across the organization. This position is remote and may work across all time zones throughout the US, although primarily Eastern or Central Time.

Duties & Responsibilities

• Develop a systemic, repeatable process with associated tools where customer orders are tracked and managed - including customer sizing, revenue impact, target dates, issues to be resolved, owners, status and any other applicable data points.
• Implement an ongoing communications process that reaches back into the Network PM team, Circuit Design Team or any applicable issue owner for updates as to resolution of network impacts and then match those network projects to issue resolution at the customer level in the customer management tracking
• Identify and drive any other blockers to customer implementation by working with appropriate partner teams and be main point of contact for inbound escalations from Customer Facing PMs
• Develop a dashboard which groups customer issues, forecasts revenue realization on issue resolution and captures open vs. closed customer orders
• Provide Service Engineering and Customer Facing PMs with transparency as to timing of customer issue resolution
• Identify patterns between geo-locations and customers' needs which may help prioritize capacity projects
• Identify patterns between geo-locations and customers' needs which will help the teams to accelerate solutions to drive revenue realization
• Remove unnecessary teams who currently act as go-between and escalation points for network-based customer delays
• Integrate business policies and governance processes into planning & accountability for project roadmaps and strategy
• Establish risk management, escalation paths, and take corrective measurements
• Identify, build and report program KPIs to assess impact

Requirements

Desired Skills and Experience

Candidates must have practical experience in program and/or project management gained through managing large and complex projects. This candidate will have the following:

• Minimum of 5 years strong program/project management experience managing multiple workstreams in enterprise technology environments
• Program/Project Management experience working with Engineering, IT and Operations
• Experience working in the following industries is highly desired - Managed Services, RF, Satellite, WiFi, Wireless, Mobile, Broadband, Video, Voice or Technology
• Proven knowledge of project and program management methodology and tools
• Experience with resource allocation procedures, budgeting and business case development
• Excellent oral and written communications skills to stakeholders including the ability to influence, strategize and negotiate
• Ability to think analytically and process information quickly, presenting it in a succinct and insightful format suitable for stakeholders and executives required

Requirements

• Minimum of 5 years of program or project management experience driving programs
• Experience working with PMO stakeholders in engineering and development operations team environment
• Management or Business Consulting experience is helpful, as well as solid stakeholder communication
• Strong analytical and documentation skills
• Direct hands-on proficiency with SmartSheets, PPT, Excel and JIRA are required

Education/Certifications

• Bachelor’s degree or equivalent work experience is required – Engineering, Computer Sciences, Business, Communications, or Project Management preferred
• Project Management certification (PMP, PMI) or course work training is desired

Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our consultants and empowering our people will also deliver the best results and value for our clients.