United States onlySana's vision is to make healthcare easy for members by providing affordable health plans with integrated care models. We're looking for a Customer Success Associate to help deliver a seamless experience for brokers and admins, ensuring every detail runs smoothly.
Requirements
- Provide accurate assistance to support the administrative needs of Brokers and Admins across phone and email.
- Assist with the administrative side of onboarding and system needs for new and renewing Sana plans.
- Address and resolve complaints or problems, such as billing discrepancies and coverage denials.
- Educate brokers and plan administrators on compliance requirements and contractual obligations of the plan sponsor.
- Ensure compliance with HIPAA policies regarding the protection of customer information.
- Meet or exceed performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards.
- Provide internal feedback on Product issues and safeguard the user experience.
Benefits
- Flexible vacation policy
- Medical, dental, and vision insurance with 100% company-paid employee coverage
- 401(k) with company match, FSA, and HSA plans
- Paid parental leave
- Short and long-term disability, as well as life insurance
- Competitive stock options
- Transparent compensation & formal career development programs
- Paid one-month sabbatical after 5 years
- Stipends for setting up your home office and an ongoing learning budget
