United States onlyOverview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seekingaUnderwriting Operations Optimization Manager.The Manager is responsible for all aspects of workforce planning and ensures business needs are met through accurate forecasting, scheduling, intraday management, KPI reporting, analysis, and team leadership.
What you’d be doing:
- Lead and manage the Underwriting Operations team, including supervisors, analysts, and support staff.
- Oversee day-to-day operations to ensure underwriting workflows are efficient, consistent, and aligned with business goals.
- Develop and manage operational scorecards and dashboards using data tools such as DOMO to track key performance indicators (KPIs).
- Monitor workload volumes, staffing needs, and performance metrics; adjust resources proactively using forecasting and data analysis tools.
- Drive process improvements by identifying bottlenecks, inefficiencies, and opportunities for automation.
- Collaborate with underwriting leadership to forecast staffing needs and plan for peak volume periods.
- Create and maintain reports, scorecards, and dashboards using tools like DOMO to provide visibility into daily performance.
- Collaborate with underwriting leadership, HR, and training teams to identify performance gaps and implement development strategies.
- Monitor referral turnaround times, queue volumes, and inspection follow-ups to ensure timely processing.
- Ensure compliance with company guidelines and regulatory requirements.
- Serve as a liaison between underwriting, IT, policy services, and training to streamline cross-functional initiatives.
- Lead strategic projects focused on optimizing customer experience, scaling operations, and enhancing risk selection practices.
- Mentor and develop team members, fostering a culture of continuous improvement, accountability, and innovation.
We’re looking for someone who has:
- Strong analytical and problem-solving skills, with the ability to analyze complex data and generate actionable insights.
- Excellent communication and presentation skills, with the ability to effectively communicate with stakeholders at all levels of the organization.
- Proven leadership and team management skills, with the ability to motivate and develop team members.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Highly preferred candidates also have:
- Bachelor's degree preferred, or 5 plus years relevant work experience.
- Experience with Workforce Management software (scheduling, performance tracking, reporting)
- Experience with Domo reporting, Zendesk administration, Amazon Connect, CXOne, Genesys.
- Experience in insurance (especially property/casualty).
- History of supporting cross functional initiatives.
About the Underwriting Team at SageSure:
SageSure's collaborative team of underwriters works together to impact strategic decisions at the core of the business. Senior leadership customarily communicates market trends and insights with everyone on the team and is always available to discuss the philosophy of underwriting at SageSure. With a clear career path and outstanding performance, you can advance from underwriter to senior underwriter, lead underwriter, underwriting supervisor, and underwriting manager—all with compensatory bonuses. At SageSure, we want you focused on underwriting, so a dedicated team of policy services associates responds to calls and collaborates with underwriting on crucial cases. You'll be encouraged to make independent decisions and invited to work cross-functionally with other teams, including marketing, software, and product implementation. A comprehensive training curriculum begins on day one, so you're ready to start assessing risks and doing your part to help our customers protect their American Dream.
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
