United States onlyLocation:Remote
Salary: $90-140k
Sabot Consulting seeks a CCWIS Subject Matter Expert to guide a large, multi-year Organizational Change Management (OCM) engagement supporting a CCWIS modernization. The SME will translate CCWIS policy and practice into pragmatic, adoption-focused strategies, ensuring OCM deliverables are accurate, federally compliant, role-based, measurable, and synchronized with the System Integrator schedule and phased rollouts. This role mitigates program risk by anchoring decisions to CCWIS requirements, CAR expectations, and child welfare operational realities.
Responsibilities:
- Serve as CCWIS policy/practice authority in OCM governance; advise on decision-rights, escalation paths, and cross-vendor coordination.
- Define CCWIS-aware OCM KPIs and data sources; review dashboard and status content for accuracy and risk signals.
- Identify CCWIS-specific risks, resistance patterns, and mitigations; contribute to the risk register and attend risk reviews.
- Align OCM work breakdown/schedule dependencies with SI milestones and module releases.
- Identify high-impact processes per rollout plan; ensure current-state maps capture policy, roles, handoffs, ancillary systems, and pain points.
- Guide future-state design so workflows align with CCWIS capabilities and ACF expectations; apply Lean methods.
- Define role-based transition and training implications (including dual-system periods with FamLink).
- Review and tailor communications/job aids by role and phase; set sustainment/monitoring criteria.
- Contribute CCWIS content to the enterprise OCM Plan; facilitate leadership alignment on responsibilities.
- Define post-go-live sustainment strategies (communities of practice, coaching, refresher enablement) and adoption metrics.
- Prepare inputs to CCWIS Assessment Review (CAR) recommendations and compliance-relevant materials.
- Capture success stories/case studies tied to measurable outcomes.
Must Have:
- 10+ years in child welfare systems modernization (CCWIS/SACWIS/adjacent), with direct experience translating ACF guidance into business process and change adoption strategies.
- Demonstrated success partnering with OCM and SI teams on multi-phase, multi-vendor programs in a public sector environment.
- Expertise in stakeholder segmentation, change impact/readiness assessment, role-based communications, change champion networks, and sustainment planning.
- Strong command of casework operations (intake, investigations, ongoing case management, placement/licensing, provider management, court, fiscal touchpoints) and how system changes affect them.
- Proven ability to shape KPIs/dashboards for adoption, readiness, communications effectiveness, and process adherence.
- Excellent facilitation skills across executive, supervisory, and front-line audiences; culturally responsive and trauma-informed engagement.
- Superior writing and review skills for plans, heat maps, DEDs/DADs, playbooks, and CAR-related recommendations.
Nice to Have:
- Prior CCWIS implementation experience for a state agency (policy to practice, phased rollouts, dual-system transitions).
- Experience contributing to CCWIS Assessment Review (CAR) evidence, narratives, or remediation planning.
- Lean/Six Sigma exposure for service/process redesign; familiarity with LMS alignment and role-based training design.
- Human-centered, accessible content practices; experience serving tribal partners and external provider ecosystems.
- Master’s in Public Administration, Social Work, Information Systems, or related field.
- Prosci/CCMP a plus.
About Us: Sabot Consulting is a management consulting company focused on providing technical and management consulting to IT executives and managers in strategic, operational, and project-based practice areas. Our focus on providing expert staff that have the knowledge, experience, and professionalism to engage the client at all levels is the key to our success.
