United States onlyAbout Routeware, Inc.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
The Integration Consultant is a customer-facing specialist who supports data migration and integration education, assists with complex implementations, and helps develop reusable internal and external enablement assets. This role blends strong process and communication skills with a growing technical understanding of APIs, integrations, and customer data structures.
This position works closely with Data, Implementation, and Customer Success teams to ensure customers are set up for successful integrations and data migrations.
RESPONSIBILITIES
Customer workshops and consultation
- Support and, over time, lead customer-facing data migration and integration workshops across Routeware products, helping guide customers through concepts, options, and best practices.
- Participate in discovery and design sessions to understand customer data models, integration needs, and constraints, and help translate these into clear implementation steps.
API, ESRI/GIS, and integration guidance
- Develop working knowledge of core product APIs and standard integrations and explain them in clear, customer-friendly language.
- Support discussions on integration approaches in partnership with Data and Delivery teams, helping customers understand tradeoffs, complexity, and risk.
Data quality and migration support
- Build expertise in data quality and migration concepts such as mapping, transformation, validation, and reconciliation.
- Assist delivery and data teams when customers encounter complex data, legacy systems, or non-standard integration scenarios, helping surface issues and escalate appropriately.
Reusable education and enablement
- Help design and build reusable education resources, including PowerPoint decks, video walkthroughs, FAQs, how-to guides, and customer playbooks for data migration and integrations.
- Contribute to standardizing and improving workshops, templates, and best practices to ensure consistent, high-quality guidance across teams.
Office hours and change management
- Participate in regular office hours for internal teams and customers, answering questions about data migration, integrations, and tooling.
- Support change management for new processes and tools by helping communicate updates, training teams, and collecting feedback.
Cross-functional partnership
- Partner closely with the Data team to align on migration approaches, tooling, and quality standards.
- Represent customer integration perspectives in cross-functional discussions and share recurring customer pain points or needs with Product and Data teams.
QUALIFICATIONS
- Foundational understanding of data migration concepts (mapping, transformation, validation, cutover, reconciliation) and common integration patterns.
- Ability to read and interpret API and integration documentation; comfortable discussing basic request/response structures, authentication, and error patterns with support from technical partners.
- Familiarity with ESRI/GIS data and spatial concepts preferred, or demonstrated aptitude and willingness to learn.
- Strong verbal and written communication skills; able to explain technical concepts in clear, customer-friendly terms.
- Experience facilitating or supporting workshops or meetings, including agenda preparation and stakeholder alignment.
- Process-oriented mindset with an interest in standardization, repeatability, and continuous improvement.
- Proven ability to collaborate cross-functionally with product, data, implementation, and customer success teams in a fast-moving environment.
BENEFITS
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
