Senior Project Manager

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Job Description Summary:

Job Description

Key Responsibilities:

Project Delivery Excellence & Customer Experience

· Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines.

· Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables.

· Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes.

· Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients.

· Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love.

· Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience.

Revenue Optimization & Portfolio Management

· Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements.

· Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost.

· Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines.

· Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

· Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives.

· Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction.

Operational Excellence & Process Transformation

· Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery.

· Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness.

· Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market.

· Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status.

· Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes.

Team Leadership & Development

· Mentor and coach project managers to enhance their leadership and delivery capabilities.

· Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust.

· Develop and implement career development plans for team members.

· Drive a culture of continuous learning, fostering knowledge sharing across teams.

· Implement coaching frameworks to support exceptional customer experiences and project outcomes.

Cross-Functional Collaboration

· Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues.

· Collaborate with Product Development to align project execution with the product roadmap.

· Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements.

· Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities.

Requirements:

Education & Certifications

· Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience.

· Project management certification preferred (e.g., PMP, PgMP).

· Additional certifications in Agile methodologies are beneficial.

Experience:

· 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience).

· 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role.

· Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment.

· Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery.

Skills & Competencies:

Leadership and Collaboration

· Executive-level communication skills.

· Advanced coaching and mentoring abilities.

· Transformational leadership with a focus on operational excellence.

· Expertise in cross-functional collaboration and stakeholder management.

Project Delivery and Strategy

· Resource optimization and portfolio management.

· Advanced project planning and risk management.

· Process improvement and change management expertise.

· Focus on accelerating time-to-value through efficient delivery.

Financial and Operational Acumen

· Strong understanding of revenue recognition principles.

· Experience in financial management, budgeting, and performance monitoring.

· Ability to analyze and address complex operational challenges.

Collaboration Network

· CSE Delivery Management

· Sales and Pre-Sales teams

· Support & Product Development

· Customer Success

· Customer stakeholders

Communication Requirements

· Maintain regular communication with the CSE PMO management team, cross-functional teams, and Functional Leadership.

· Provide ad-hoc updates on critical project milestones and revenue recognition status.

Information Security

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.