Sales Engineer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Sales Engineer, you are an integral partner in the sales cycle assisting the GTM (Go-To-Market) Sales Organization by presenting both platform and service offerings to establish confidence in Rithum’s technology infrastructure and to overcome all technical objections in the sales cycle. You identify and understand business requirements and execute a technical sales strategy, effectively showing the solutions that address these requirements while highlighting business value.

Responsibilities

• Increase revenue opportunities with new and expansion of existing accounts in collaboration with sales and client success teams.
• Support the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions.
• Prepare and deliver sales presentations, proofs-of concept, strategic recommendations, and product demonstrations in person and via Zoom.
• Evaluate prospective and current client’s business goals, data systems integration requirements, and recommend effective strategies to meet these needs.
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings.
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle.
• Participate in self-paced learning to improve understanding of all Rithum products.
• Stay informed regarding changes in the industry environment.

Qualifications

Minimum Qualifications

• 2+ years pre-sales experience in an ecommerce environment supporting high volume, transactional applications, with a record of success in driving client adoption of technology.
• Strong verbal and written communications skills with a focus on discovery, positioning, business justification, and closing techniques.
• Experience in a technical environment, specifically dealing with data transformation/exchange.
• Proficient in adapting to new software tools and environments.

Preferred Qualifications

• Bachelor’s degree in a related field
• Understanding of marketplaces and webstores such as Amazon, Walmart, eBay, BigCommerce, Shopify, etc.
• Retail Media and Digital Marketing experience.
• Understanding of online marketing and advertising concepts.
• History of working with large retail clients and/or Brand Manufacturers.
• Technical working knowledge of API integrations (REST SOAP).

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Enhanced Private Medical Insurance and a Health Cash Back Plan
• Life insurance disability benefits
• Pension plan with 4% Company match
• Competitive time off package with 25 Days of PTO, 8 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
• Flexibility to choose where you work - at home, in the London office, or both!
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
• Charitable contribution match per team member

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.