United States onlyWe're RingCentral, a $2 Billion annual revenue company looking for a Workforce Management CX Solutions Engineer to serve as a technical authority in our global Pre-Sales Services and CX Operations. The role involves deeply understanding Workforce Engagement Management (WEM) products and functionality, and translating client needs into actionable product demonstrations.
Requirements
- Collecting and Understanding: Collect and document Workforce Engagement Management needs and requirements through client discovery calls and RFPs.
- Demonstrate Workforce Engagement Management (WEM) products including Quality Management, Analytics, and Workforce Management.
- Assist in internal scoping of recommended and demonstrated products.
- Technology Roadmap: Serve as an advocate for the WEM tech stack; identifying, and reviewing new WEM technologies.
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
