VIP Experience Manager - Norway

At Rhino Entertainment, we are looking for a VIP Experience Manager for the Norwegian market who will be responsible for delivering an unparalleled VIP experience to our esteemed players.

Are you a dynamic individual, fluent in Norwegian, with a passion for providing exceptional customer service and building strong relationships with high-value players? Then this might be the right opportunity for you!

As VIP Experience Manager - Norway, working closely with our Lifecycle team - you will have the opportunity to support our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions, and exclusive rewards.

What your role would look like:

• Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates
• Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
• Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
• Monitor player activity and identify opportunities to enhance their gaming experience
• Collaborate with other internal departments, such as marketing and promotions to create targeted campaigns for VIP players
• Collecting and analysing information and data on customer segments and suggesting changes for optimization
• Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market

Note: This role can be based from our lively office in Malta (Hybrid) or fully remote.

Requirements

Qualities we are looking for:

• Fluent in Norwegian language, with excellent verbal and written communication skills
• Previous experience in a similar role within the online casino industry is highly desirable
• Previous experience in a similar role with the Norwegian market is highly desirable
• Strong customer service skills with a passion for delivering exceptional experiences
• Ability to build rapport quickly and establish trust with high-value players
• Team player with a positive attitude and proactive approach to work
• Strong knowledge of MS Excel and ability to generate analyses and reports
• Excellent organisational skills with the ability to prioritise tasks effectively

Benefits

Working for Rhino includes plenty of perks.

What we offer:

• Competitive salary based on your knowledge & experience
• Quarterly performance bonus split on personal objectives and company performance
• €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
• Flexibility & a work-life blend through our Hybrid Working environment
• Work from anywhere with our 30 days “overseas working”
• Diverse, dynamic, fun environment with happy and helpful colleagues
• Learning & Development opportunities to invest in your personal development
• Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
• Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
• Regular social events to strengthen long lasting relationships
• Enjoy a “Me Day” on your birthday
• Paid time off, including extra days for special life events
• AXA Private Hospital & Dental Insurance Coverage
• Form an active part of our talent acquisition, with our Referral Bonus
• And to top it off, a great culture!

Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉

Our Story
Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, the company has a multi-brand strategy and currently operates five brands: Casino Days, Buusti Kasino, Raketti, Big Boost and Lucky Spins. Rhino group is committed to providing its players with the best possible gaming experience supported by a cutting-edge gaming platform.

Our Culture
“We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!”

DEIB
We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process.

How We Work
At Rhino we very much believe in supporting flexible working arrangements! By blending working from our vibrant offices and using the latest tech to work from home, through our Hybrid Working environment, we firmly believe that we can create an effective, balanced, and collaborative working experience to help us achieve our goals!