United States onlyAbout Reverence
Reverence is a technology company solving one of the hardest problems in healthcare: how to get the right people, in the right place, at the right time, to deliver top-quality home-based care.
We provide technology and services that enable healthcare provider groups to significantly improve staffing operations. Our mission-driven team brings deep front-line experience and a passion for improving workforce operations - one of the gnarliest (and most rewarding) challenges in healthcare today.
About the Role
We are seeking a Training Specialist to design and deliver engaging, effective training for new Scheduling Operations Associates (SOAs). SOAs are front-line home care schedulers who operate in a remote call-center environment and handle critical, time sensitive matters.This role is critical to ensuring our team members are fully prepared to succeed in a fast-paced, high-growth environment where adaptability and precision matter.
The ideal candidate is innovative, highly organized, and an excellent communicator. You bring expertise in how to make complex jobs, multiple systems, and real-time problem-solving feel approachable and achievable for new hires. You thrive in environments where processes evolve quickly, and you are proactive in finding better ways to equip people for success.
What You’ll Do
- Lead onboarding and training programs for a new cohort of Scheduling Operations Associates each month (cohorts can be 3-6 people). These trainings take place on weekday evenings.
- Translate complex workflows and multi-system processes into clear, digestible content for new hires to learn and understand quickly
- Develop and update training materials (slides, resource docs, refresher videos) to reflect current processes in a rapidly changing environment, while striking the right balance of emphasis on important details and high-level principles.
- Coach new hires on core skills, including customer service, multi-system navigation, and real-time problem solving
- Partner closely with the leadership team to identify learning gaps and adjust training programs accordingly
- Communicate proactively about new hire progress and readiness to graduate training
- Provide feedback to improve both training delivery and operational processes
What We’re Looking For
- Experience training or onboarding employees who work in an operational setting, strong plus if experience training a remote workforce
- Experience in call center or customer support environment
- Strong communication and facilitation skills, with the ability to make complex topics clear and engaging
- Tech-savvy and confident using multiple systems simultaneously. This role requires a trainer who is not only comfortable with technology, but skilled at navigating and teaching it. You’ll need to:
- Confidently use and troubleshoot across multiple systems simultaneously (Zendesk Ticketing, EMR Platforms (WellSky and AxisCare), and our proprietary staffing platform)
- Translate complex, system-driven workflows into simple, approachable steps
- Highly organized and proactive, with the ability to adapt materials and methods quickly in response to change
- Knowledgeable about effective learning principles and training strategies
- Comfortable working in a fast-paced, ever-evolving environment
- Strong upward communication and collaboration across stakeholders
Why Join Us
This is an exciting opportunity to shape the experience of new team members at a mission-driven, fast-growing company. You’ll play a key role in ensuring our Scheduling Operations Associates are confident, capable, and ready to make a real difference for caregivers and clients.
