Key Client Manager

KEY CLIENT MANAGER

Rendall Rittner £Competitive, aligned to experience 18month FTC Home-based | London, Midlands Manchester travel required

ROLE OVERVIEW

We need a Key Client Manager who can take ownership of a complex, high-value client relationship and lead a team of property managers to deliver against them. Youll act as the senior point of contact for key clients, building long-term partnerships, overseeing service delivery and leading your team to consistently meet and exceed agreed standards. This is a senior role that sits at the intersection of client management, team leadership and operational oversight, requiring someone who can operate confidently across all three.

ROLE EXPECTATIONS

This role requires someone who can manage complexity across client relationships, team performance and portfolio operations without losing sight of the detail that matters to clients. You will be expected to set and monitor KPIs, hold the team accountable, manage client relationships proactively and resolve issues before they escalate. You will be expected to lead from the front, spotting opportunities to add value for clients and drive continuous improvement across the team.

WHAT SUCCESS LOOKS LIKE

Youll be successful in this role if:

• Key clients trust you, feel well-informed and see you as a genuine partner
• Your team consistently delivers against KPIs and knows what good looks like
• Developments are compliant, well managed and financially controlled
• You are the person clients and your team turn to when it matters

HOW YOULL SPEND MOST OF YOUR TIME

Most weeks, youll be:

• Managing and developing relationships with key clients, attending meetings and responding to their needs proactively
• Leading and supporting your property management team to deliver consistently against client commitments
• Setting, monitoring and reporting on service level KPIs for each client
• Overseeing budgets, financial forecasts and year-end processes across the portfolio
• Ensuring Health Safety compliance and operational standards across all client developments

Youll be home-based with regular regional meetings, trusted to manage your time, priorities and client relationships effectively.

WHO THIS ROLE IS FOR

This role suits someone who:

• Has extensive experience in residential leasehold management and a strong track record with senior clients
• Is confident leading a team and holding people accountable in a client-facing environment
• Understands leasehold legislation, KPI management and financial reporting
• Communicates clearly and professionally at Board level and across all stakeholders
• Takes pride in service quality and the reputation of the company with every client interaction

EXPERIENCE THAT HELPS

• Extensive residential leasehold property management experience, including complex major works
• Strong knowledge of the Landlord Tenant Act, RICS and ARMA guidelines and leasehold legislation
• Previous managerial experience in the block management industry
• Proven track record of building and managing senior client relationships
• TPI / AssocRICS membership (or willingness to obtain within 12 months, fully funded)

WHAT WE OFFER

• Competitive salary, aligned to experience
• Discretionary bonus
• Home-based working with portfolio travel
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme
• Discounts across travel, retail, fitness and entertainment

ABOUT RENDALL RITTNER

Rendall Rittner is one of the UKs most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.