Customer Support Representative | $400–$600 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Shift-based – morning or afternoon WAT shifts available
Salary: $400–$600 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.

The role

You'll be the first point of contact for buyers and sellers reaching out via live chat and email. You'll resolve order issues, answer product questions, and escalate complex cases — helping customers get back on track quickly and leaving them feeling looked after.

What you'll do

Handle inbound queries via live chat and email within SLA targets
Resolve order, delivery, and payment issues using internal tools
Escalate complex or sensitive cases to the right team
Log interactions accurately in the helpdesk system
Identify recurring issues and share feedback with the product team

What you'll need

Clear, friendly written communication in English
Patient and calm when handling frustrated customers
Able to learn new software tools quickly
Reliable internet connection and quiet workspace

Nice to have

Experience with Zendesk, Freshdesk, or similar helpdesk tools
Previous customer-facing or support role
Pidgin English is a plus for certain customer segments

What you'll get

$400–$600 USD/month
Shift options to suit your schedule
Paid leave and public holidays
Training provided — no prior e-commerce experience needed
Opportunity to move into team lead or QA roles

Apply with your CV. No cover letter required — we'll ask a few short questions in the application form instead.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

Remote World is a comprehensive job board platform designed to connect job seekers with verified remote employment opportunities across the globe. The platform operates as a recruitment marketplace where candidates can create profiles, build professional CVs using AI-powered tools, take skill assessments, enroll in courses, and apply directly to remote positions from verified employers.

The company positions itself as a solution to the challenge of finding legitimate remote work, emphasizing that every company on their platform has been reviewed to eliminate scams and fake listings. With access to over 5,000 remote jobs across 150+ countries and partnerships with more than 300 companies that have facilitated over 25,000 placements, Remote World aims to serve job seekers at all career stages - whether starting out or making a career change. Their services extend beyond job matching to include skills verification through free assessments, expert-led courses covering topics like AI productivity and interview preparation, and a CV builder powered by artificial intelligence.

Customer Support Representative