Philippines onlyob Description - We are seeking a proactive and detail-oriented Account Manager to manage key operational and customer service tasks. This role requires excellent organizational skills, communication abilities, and a commitment to maintaining efficient workflows.
Key Responsibilities:
1. Order Management: Enter purchase orders into QuickBooks, file them in a specific format, and maintain accurate records on a spreadsheet.
2. Shipping Coordination: Communicate with the warehouse to ship orders and update spreadsheets accordingly.
3. Digital Access Support: Send eBook access to customers using designated software.
4. Billing: Process invoices to the Department of Education after order shipment, adhering to specified formats.
5. Payment Tracking: Monitor payments through the Board of Education website and follow up with customers for unpaid invoices.
6. Bookkeeping: tracking expenses and income in quickbooks
7. Customer Support: Respond to customer emails and inquiries related to orders promptly.
8. Data Management: Conduct data harvesting and maintain organized records.
9. General Management: Support other operational tasks as needed.
Requirements
Proficiency in QuickBooks and spreadsheet management.
Strong attention to detail and ability to meet deadlines.
Excellent communication and customer service skills.
Experience in order processing, billing, and data management is a plus.
