Manager, Underwriting Support Services

You desire impactful work.

You’reRGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Position Overview

Leads and manages a Support Service Unit responsible for emphasizing all aspects of the casework/submissions ensuring proper retention management, training, process efficiency activities, records requests, billing and reporting. Performs managerial activities ensuring the achievement of team and individual performance goals with a focus on timeliness, quality, and productivity. Works collaboratively with various client functions both internally and externally that may extend beyond the area of oversight.

Responsibilities

• Leads, manages and supports one or more of the following:
  • Oversees day-to-day Support functions related to all aspects of Traditional and/or SUP/SUP Connect workflow including any new business initiatives. Ensures adherence to state and federal regulations related to OFAC, MIB, Fair Credit Reporting Act, Privacy laws and any special processing related to 3rd party vendors to avoid ligation. High emphasis on quality of proposed insured input, time service, proper retention management, policy reconciliation and/or reporting/billing functions.
  • USMM Underwriting reporting function including customizing, developing, validating, and managing data through extensive use of reporting tools such as SQL.
  • Liaison between Underwriting Management and Actuarial department to ensure accurate results utilized for individual and department performance, internal/external quality assurance, operational support and benchmarking.
• Performs management duties for associates who perform routine to complex duties including, but not limited to, hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
• Oversees and/or leads monthly auditing process and analyzes performance to ensure adherence to guidelines. Gathers data, analyzes outcomes and communicates results in a timely manner.
• Oversees and/or leads Training, UAT and process efficiencies related activities for Underwriting Support Services for traditional and SUP/SUP Connect.
• Leads and manages highly confidential and key support functions, ongoing team/department special projects and acts as subject matter expert. Collaborates with various internal departments as appropriate.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree or equivalent related work experience (minimum 8 years)
• 5 to 8 years’ experience in insurance, reinsurance or financial services
• 2 years of experience in using SQL and Microsoft Excel
• Demonstrates an ability to lead, mentor and develop associates in a customer service focused environment
• Highly advanced oral and written communication skills
• Highly advanced investigative, analytical and problem-solving skills utilizing experience, research, guidelines and internal resources
• Advanced ability to comprehend and interpret insurance and contract documents and applying it to meeting clients’ needs
• Advanced knowledge of broad business practices
• Advanced skills in managing multiple tasks and projects simultaneously
• Ability to analyze and improve business processes with skills to implement change
• Ability to work online, either at home or remote

Preferred

• 1 to 3 years’ Management experience working towards ACS, ARA, FLMI or other relevant professional designation
• 1 to 3 years’ experience with Excel Visual Basic, TOAD and Business Objects
• Highly Advanced SQL writing, Excel and Pivot Table skills

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.

Compensation Range: