Catering Department Support Manager (CDSM) - National

The Catering Department Support Manager (CDSM) partners closely with Catering Leadership, Catering Sales Managers (CSMs), and Field Operators to support account growth, drive guest satisfaction, and ensure operational excellence. The position provides administrative and reporting support, manages client inquiries, and maintains accurate CRM documentation to ensure seamless execution, operational consistency, and catering sales success. Ideal candidates are self-motivated, service-oriented professionals with strong communication skills and have experience in off-premise or catering.

Role & Responsibilities

• Provide comprehensive administrative support to the Catering Sales Department, ensuring timely completion of daily, weekly, and monthly tasks.

• Manage the Catering Support inbox, responding promptly and professionally to guest, restaurant, and internal inquiries.

• Assesses all inquiries (client, restaurant, 3rd party and internal) to determine whether they should be managed independently or routed appropriately.

• Utilizes the CRM tool daily to ensure data integrity, operational consistency, and clear communication flow between internal teams and account managers.

• Guide Field Operators with best practices to ensure top-quality service and operational excellence. Addresses execution gaps in a supportive and collaborative manner.

• Process and maintain School Lunch Program (SLP) accounts, including onboarding and training new stores on the SLP platform.

• Provide comprehensive administrative and account support for National Accounts through accurate reporting, quote management, and proactive communication with Catering Leadership and field operators.

• Processes 3rd party reports, tax-exempt and COI requests to ensure proper documentation and recordkeeping.

• Reconcile and report ezCater performance indicators and manage compensation requests from third-party partners.

• Supports the Catering Leadership by delivering accurate data when requested and efficient administrative assistance where needed.

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Other Job Functions

• Primarily works a Monday–Friday schedule during standard business hours, with occasional flexibility required for evenings or weekends based on business needs.

• Attend and participate in team meetings and Company events that may require travel.

• Other duties as assigned by Supervisor.

Skills Required

• Excellent verbal and written communication skills with strong interpersonal abilities, capable of building relations with guests, sales team and operational partners.

• Highly proficient in Microsoft Office (Outlook, Excel, Word, PPT), Internet Explorer and search engines, with the ability to quickly adapt to new software and technologies.

• Highly accountable, able to work independently and meet activity standards remotely, while staying responsive and timely in all communications.

• Committed to delivering exceptional service and support, both internally and externally, using In-depth knowledge of off-premise restaurant concepts, practices and procedures.

• Consistently demonstrates a collaborative, team-oriented mindset while thriving in a fast-paced, dynamic environments.

• Strong organizational and time management skills, able to prioritize tasks and projects effectively.

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Qualifications

• Strong preference for candidates with casual catering industry experience.

• Associate degree or higher preferred.

Work Conditions

Equipment

• Computer, phone.

Work Environment

• The position is home based and requires the ability to efficiently work remotely, spending prolonged periods of time working on a computer and talking on the phone.

• Occasional travel as required.

Physical Effort

Position requires driving, sitting, bending, reaching, stooping, climbing, walking, repetitive motions, cognitive skills, lifting/carrying up to 50 lbs.