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RaySecurRA

Customer Success Manager

RaySecur is a security imaging company that develops and provides mail and package screening solutions using millimeter-wave technology to detect threats in real-time.

RaySecur

Employee count: 51-200

Salary: 65k-85k USD

United States only

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The Customer Success Manager serves as the primary relationship owner for assigned accounts, driving customer engagement, adoption, retention, and long-term success. They build trusted relationships with operational leaders, administrators, and executive stakeholders across customer organizations.

Requirements

  • Serve as the primary strategic relationship owner for assigned customer accounts
  • Build trusted relationships with operational leaders, administrators, and executive stakeholders
  • Drive long-term customer value, adoption, engagement, retention, and overall account health

Benefits

  • Flexible work schedule
  • Hands-on training
  • Professional development opportunities
  • Support of a leadership team that prioritizes open communication, transparency, and mentorship

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 65k-85k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About RaySecur

Learn more about RaySecur and their company culture.

View company profile

At RaySecur, we are at the forefront of a technological revolution in security imaging, fundamentally changing how organizations protect their people and assets from concealed threats. Through our groundbreaking millimeter wave (mmWave) technology, we are providing unprecedented visibility that was once the domain of science fiction. Our flagship product, the MailSecur scanner, is a testament to our commitment to innovation. This desktop-sized device provides real-time, three-dimensional imaging to detect even the most minute and sophisticated threats hidden within mail and packages. Unlike traditional X-ray systems, our T-ray technology is completely safe, emitting no harmful radiation, which allows for its widespread adoption and use by anyone, anywhere, without the need for specialized training or safety protocols. This accessibility is a cornerstone of our mission to democratize security and make advanced threat detection a standard for all.

Our innovation extends beyond hardware into the realm of artificial intelligence and expert analysis. The MailSecur platform is enhanced with AI-supported threat detection, continuously learning and improving its capabilities to identify a wide array of dangers, from powders and liquids to explosives and contraband. We've created a comprehensive security ecosystem by backing our technology with a team of 24/7/365 EOD (Explosive Ordnance Disposal) expert support. This allows our clients to have immediate access to some of the world's leading threat analysis professionals, who can remotely view and assess suspicious items in real-time. This fusion of advanced imaging, intelligent software, and human expertise provides a multi-layered defense, empowering organizations from Fortune 500 companies and government agencies to heads of state to proactively neutralize threats before they escalate. We are not just developing products; we are engineering peace of mind and setting a new global standard in mail security.

Tech stack

Learn about the tools and technologies that RaySecur uses to build, market, and sell its products.

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RaySecur employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at RaySecur.

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Flexible schedule

Offers a flexible work schedule.

Parental leave

Offers paid or unpaid leave for new parents.

Health insurance

Provides health insurance coverage for employees.

Paid time off

Provides paid time off for vacation, sick leave, and personal days.

View RaySecur's employee benefits
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RaySecur

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