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RainRA

Customer Experience Associate

Rain is a vertically integrated issuing partner for global platforms, enabling innovative financial products through modern APIs and flexible infrastructure.

Rain

Employee count: 51-200

United States only

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We are looking for a Customer Experience Associate to join our growing CX team. In this role, you'll be the voice of Rain for our customers, helping them resolve issues, understand our products, and feel confident using our services.

Requirements

  • 3-5 years of experience in customer support, customer success, or CX
  • Excellent written and verbal communication skills
  • A calm, professional approach when dealing with sensitive or high-pressure situations

Benefits

  • Top-tier coverage (95% of Medical, Dental, and Vision premiums)
  • 401(k) with matching
  • Ownership that matters (equity for team members)
  • Flexible hybrid setup
  • Unlimited PTO
  • Product-first perks (monthly budget to test our cards and features)
  • Wellness support (monthly stipend)
  • Home office setup (one-time stipend)
  • Team connection (frequent company events, team dinners, and offsites)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Rain

Learn more about Rain and their company culture.

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Rain is a vertically integrated issuing partner for global platforms, enabling innovative financial products through modern APIs and flexible infrastructure. With Rain, businesses can launch a card program in days rather than months, creating solutions tailored specifically for their needs. Their API issuance system allows for electronic and digital money to be seamlessly integrated into existing platforms, supporting multiple markets and currencies, especially focused on improving financial inclusivity.

Rain's unique offerings include enriched ledgering, granular controls, custom branding, and elite servicing. The company's commitment to service is evidenced by their 24/7 support, illustrating their dedication to customer satisfaction. Rain is revolutionizing the way digital money is perceived and utilized globally, making financial transactions more efficient and accessible. This is particularly beneficial in markets where traditional banking services have limited reach. As the demand for fluid digital payments continues to grow, Rain positions itself as a leader by aligning innovative technology with practical financial solutions.

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Rain hiring Customer Experience Associate • Remote (Work from Home) | Himalayas