We are looking for a Customer Experience Associate to join our growing CX team. In this role, you'll be the voice of Rain for our customers, helping them resolve issues, understand our products, and feel confident using our services.
Requirements
- 3-5 years of experience in customer support, customer success, or CX
- Excellent written and verbal communication skills
- A calm, professional approach when dealing with sensitive or high-pressure situations
Benefits
- Top-tier coverage (95% of Medical, Dental, and Vision premiums)
- 401(k) with matching
- Ownership that matters (equity for team members)
- Flexible hybrid setup
- Unlimited PTO
- Product-first perks (monthly budget to test our cards and features)
- Wellness support (monthly stipend)
- Home office setup (one-time stipend)
- Team connection (frequent company events, team dinners, and offsites)
