Telecom Expert

Description

RADCOM Is looking for a Telecom Expert, akey technical position within our growing company with a dynamic and exciting environment.

RADCOM is a leading expert in automated service assurance solutions for telecom operators running 5G/4G networks. Empowering operators with the ability to navigate network complexity, save costs, and drive revenue growth, all while delivering exceptional customer experiences for subscribers. RADCOM (Nasdaq: RDCM) delivers real-time network analysis, troubleshooting, and AI-driven insights to ensure a superior customer experience. Utilizing cutting-edge technologies for over 30 years, we are the operators’ eyes into their network supporting them as they transition to new network technologies such as the cloud and 5G. Delivering dynamic service assurance for an accelerated digital transformation.

The Telecom Expert is responsible to enhance our customer satisfaction by consulting our customers while troubleshooting and monitoring their network, utilizing RADCOM’s industry leading network monitoring solution.

The Engineer is required to have a thorough understanding of RADCOM solution and customer’s needs, as well as demonstrated experience with 4G/5G Wireless Core and IMS Networks. The engineer will serve as Subject Matter Expert in wireless networks as well as RADCOM applications suite.

This key customer-facing position requires engagement with multiple departments and functions within the organization including Business Intelligence teams, Product department, Solution Architects and R&D for learning and understanding the RADCOM tool capabilities and strength.

The engineer will work closely with the customer and partners in a dynamic versatile environment with cutting-edge technologies and will handle escalation of user’s/customer’s issues.

The engineer will assist with designing and defining custom business intelligence analytics and advanced AI models which can be tailored to the specific needs of the customer.

Requirements

•Bachelor’s degree in engineering

• 7+ years of experience with Telecom networking and network troubleshooting.
• Multi-year experience with 4G, 5G Wireless core and IMS core networks.
• Familiarity and experience with a large variety of Wireless Network Functions and associated protocol and call flows.
• Demonstrate understanding of the “big picture” of how the network operates and ability to troubleshoot complex scenarios.
• Understanding of network KPIs and metrics. Experience working and using analytical tools and techniques.
• Advantage – background of working for Wireless Operator within network operations, engineering, or similar demonstrated experience with above-mentioned technologies.
• Advantage - Knowledge/Experience with one of the virtualization environments including VMWare, OpenStack, Azure, Kubernetes, AWS
• Self-driven but also team-orientation and collaborative approach; outstanding listening skills and the ability to lead new and innovative design and process changes.
• Demonstrate a track record of positive customer-facing engagement
• Excellent written and spoken communication skills

**The position requires occasional travel to US.

Responsibilities

• The individual will work as part of the Professional Services organization in partnership with internal resources, such as Project Management, Engineering, Products, and system architects to promote the product’s usage and value gained from the product.
• The Engineer will stay in close contact with end-users, to assure optimal usage of the RADCOM solution, recommend the best approach and most appropriate tools to solve customer network problems to increase customer satisfaction.
• The engineer will manage escalations of user’s/customer’s network and telecom related issues.
• The Engineer will lead investigations of network related issues and provide optimized processes for RADCOM tools’ utilization for such diagnosis.
• The Engineer will be responsible for user trainings and will coach customer’s on how to use the RADCOM solution suite in investigating network related issues and getting to the root cause.