Mexico onlyJob summary:
Manages several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity and have high risk exposure. Ensures the coherence of the Program, and develops and
maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Responsibilities
- Understands SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome
- Applies understanding of the practices and information that impact an organization to plan each step of a project
- Profiles customer stakeholders to gain awareness of differing perspectives
- Anticipates and takes action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance
- Manages multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting
- Maximizes utility of resources, using tools to track operational efficiency and effecting improvements
- Conducts presentations in English in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels
- Develops project plans, defines timeframe, prioritizes tasks and monitors progress to achieve objectives
- Coordinates different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries
- Makes accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously, and seeks guidance when necessary
Qualifications:
- Bachelor's Degree in field related to role required.
- 2 – 4 years of experience in the field of role required.
- Other Incidental tasks related to the job, as necessary.
- Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
- Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery.
- Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.
- Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.
- Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
- Create and managing project plans and schedules in conjunction with cloud engineers and providing updates to customers on progress.
- Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
- Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
- Discover your inner Racker:Racker Life
- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla. You need to be based in Mexico at one of these locations.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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