German-Speaking Customer Support Agent – Forex

German-Speaking Customer Support Agent – Forex

We are supporting a client in the forex industry who is looking to hire a German-Speaking Customer Support Agent to join their team.

This is a great opportunity for someone who enjoys speaking with customers, solving queries, and working in a fast-paced, dynamic environment. The role is fully remote and suited to someone who is confident on calls, organised in their approach, and able to deliver a strong customer experience.

Key Responsibilities

• Handle customer communication in German across calls, email, and other support channels
• Assist clients with general account and service-related queries
• Provide clear, accurate, and professional support at all times
• Escalate more complex issues to the relevant internal teams
• Maintain accurate records of customer interactions in internal systems
• Work closely with colleagues to ensure a smooth and efficient customer journey
• Follow internal procedures, quality standards, and compliance requirements

Requirements

• Fluency in German and English is essential
• Previous experience in customer support, call handling, or a similar client-facing role is preferred
• Experience within forex, trading, financial services, or a similar environment would be an advantage
• Strong communication and interpersonal skills
• Customer-focused with a proactive and professional attitude
• Comfortable working in a fast-paced industry
• Able to work independently in a remote setup
• Good organisational skills and attention to detail
• Basic computer literacy and confidence using internal systems

Additional Information

• 100% remote
• Candidates should be based within GMT+2 to GMT-2
• Standard working hours are 8 hours per day
• In some cases, 6-hour shifts may also be considered

If you are a German speaker with a passion for customer support and would like to grow your career within the forex space, we would be happy to hear from you.

Working Model: 100% Remote

Time Zone: GMT+2 to GMT-2

Salary: Around €2,000 / €3,000 gross per month