United States onlyDavid Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand.
Position: Customer Care Specialist with German
Location: Remote/work from home in Slovenia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
- Navigate internal and external documentation and resources to provide world-class service;
- Identify and escalate priority or unresolved issues to appropriate internal teams;
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
REQUIREMENTS:
- Ability to effectively and correctly communicate verbally and in written format in German (C1 level) and English (B2)
- Residing in Slovenia and being able to take on a job legally without the company's support
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Slovenia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
